Summary: This role involves managing and analyzing customer requests, acting as a technical reference, and driving technical expertise within the service support team. Highlights: 1. Key role between customers, operations, and technology 2. Drive development of technical expertise and capabilities 3. Opportunity to contribute to operational excellence Service Spain, Alcobendas February 1 2026 Full time Permanent Job benefits Competitive salary and bonus scheme Continuous personnel development (e\-learnings \& projects) Free day to volunteer About the position Are you passionate about technical environments and operational excellence? Do you enjoy collaborating with cross‑functional teams and playing a key role between customers, operations, and technology? If so, this could be your next career move!### **Your responsibilities and tasks** * Manage and analyze customer requests in collaboration with local Sales, Technical Service teams and GEA Technology Centers, ensuring accurate technical scope definition for quotations. * Act as a technical reference for the Service Support team and customers, becoming the main technical liaison with the Technology Centers. * Drive the development of technical expertise and capabilities within the local service support team. * Prepare and oversee quotations and order confirmations, ensuring technical consistency, accuracy and commercial alignment. * Process and monitor orders, returns and credit notes in SAP, ensuring correct pricing and commercial conditions throughout the Order‑to‑Cash cycle. * Coordinate with Service Sales, Logistics, Procurement, Finance and Technical Service. * Support delivery, shipping and invoicing processes, managing exceptions and interacting with customers and suppliers when needed. * Ensure data integrity and proactive maintenance of SAP master data (customers, materials, pricing). * Identify process improvement opportunities and contribute to operational excellence and continuous improvement. ### **Your profile and qualifications** * Bachelor’s Degree in Engineering (Mechanical preferred). * Experience in industrial or engineering environments (strong advantage). * Proven operational experience with SAP (quotations, order management, deliveries, returns, billing). * Fluent in Spanish and English; additional European languages are a strong asset. * Familiar with logistics and invoicing workflows. * High attention to detail and strong data accuracy, especially in master data management. * Ability to manage multiple priorities in demanding environments. * Strong organizational, communication and stakeholder‑management skills. * Customer‑centric, service‑oriented and results‑driven mindset. We offer:* Attractive compensation package aligned with experience, responsibilities, and international exposure. * Private health insurance plan * Employee Assistance Program * Flexible working hours and a hybrid working model (up to two days per week remote). * 23 days of vacation per year. * Great work environment as part of a collaborative team * Continuous internal training and career development opportunities, both nationally and internationally. * The opportunity to join a company recognized as a Top Employer 2026\. About GEA GEA is one of the largest suppliers for the food and beverage processing industry and a wide range of other process industries. Approximately 18,000 employees in more than 60 countries contribute significantly to GEA’s success – come and join them! We offer interesting and challenging tasks, a positive working environment in international teams and opportunities for personal development and growth in a global company. Why join GEA GEA is an equal opportunity employer. Applicants will therefore receive consideration for employment without regard to age, sex, race, color, religion, world view, national origin, genetics, disability, gender identity, marital status, sexual orientation, veteran status or any other protected characteristic required by applicable law. Applicants with disabilities are welcome and will be given special consideration if they are equally qualified.