**Company Description** Inetum is a European leader in digital services. The Inetum team—comprising 28,000 consultants and specialists—works daily to generate digital impact for businesses, public-sector entities, and society at large. Inetum’s solutions aim to enhance customer performance and innovation, as well as contribute to the common good. Present in 19 countries with an extensive network of locations, Inetum partners with leading software vendors to tackle the challenges of digital transformation with proximity and flexibility. Driven by its ambition for growth and scale, Inetum generated €2.5 billion in revenue in 2023. Top Employer Europe 2024 **Job Description** At Inetum, we are seeking support technicians with the following requirements and responsibilities: **User Support and Assistance** * Remote on-site and telephone support (Help Desk) to users at headquarters and work centers across Spain. * Diagnosis and resolution of hardware, software, and connectivity incidents. * Password resets and access management. * Permission management across various applications. * Incident logging, handling, tracking, escalation, and resolution via the ServiceNow ticketing platform. * Guidance and assistance in mobile device enrollment and configuration of equipment or access. * **Out-of-hours on-call service** (outside regular working hours but within defined timeframes), ensuring continuous support to guarantee service continuity. * **Active participation in projects deploying new offices or work centers**: + On-site assistance to resolve specific incidents at centers. + **Communications rack interventions**: labeling, organization, cabling, patching of outlets, installation of routers and switches (some remotely managed: Aruba), telephony systems, and commissioning of all devices. + **Equipment installation**, including peripherals, displays (in various configurations), document printers, label printers, QR code printers, video cameras, scanners, and electronic signature devices. + **Home automation**: verification of lighting, climate control, and room audio systems. + **Various multimedia configurations**: TVs, displays, speakers, microphones, projectors, spherical displays, and mini-PCs for information display. + **Installation and configuration of various applications** across different domains: SAP, corporate applications, etc. * **Ongoing communication** with vendors, maintenance providers, and repair services to ensure coordination and user support management for needs requiring external intervention (e.g., Canon, Telefónica, Seacomm, Inetum, equipment manufacturers, etc.). * **Regular meetings with various departments and teams**, coordinating both Albia and Santalucía when required by business needs: participation in server monitoring, updates, deployments, and critical services. * **Interventions**: preventive, maintenance, and support actions—including verification of proper system functionality outside on-call and standard working hours—with the objective of ensuring efficient and uninterrupted service delivery, both for Albia enterprise-level systems (servers and internal services) and in collaboration with Santalucía’s various IT teams. * **Preparation and configuration of meeting rooms and sessions** (applications such as Teams, Zoom, etc.), alongside verification of required devices—video cameras, microphones, speakers, screen sharing and information display, and multimedia screens—as needed. * **Stock verification and request for new items** from the central office warehouse for subsequent distribution and use at corporate offices, including storage, organization, and maintenance. * **Inventory management** + Creation and maintenance of updated inventories of equipment (laptops, mobile phones, iPads, printers). + Device labeling, registration, and serial number tracking for traceability. * **Central office equipment: preparation, configuration, and assembly (from central offices)**: + Installation and configuration of PCs, laptops, landline phones, and printers, among others. + Creation and maintenance of corporate Windows images with pre-installed essential applications. + Integration of devices into the corporate domain, applying relevant policies. + Configuration of corporate applications (e.g., SAP, Zoom, VPN). * **Preparation, packaging, and shipment tracking**, dispatched from central offices to various locations per requirements, delivering daily-use equipment and materials. * **Mobile device, tablet, and line management** + Comprehensive iPad administration via Jamf and Apple Business Manager. + Mobile device management using Microsoft Intune (formatting, remote wipe, location tracking, enrollment). + **Activation, deactivation, and modification of mobile lines**: full processing of new lines for employees joining the organization; managing line deactivations upon employee departure; and modifications when changes to tariff plans, data packages, or service features are required. + **Duplicate SIM card requests**: processing duplicate SIM cards when users require them due to loss, theft, or device failure. + **eSIM requests**: processing eSIMs for corporate iPads or iPhones, as needed. + Corporate roaming management: configuration, activation, and request of roaming services on corporate lines. + Rapid security response in cases of theft or loss: remote locking of iPads and mobile devices, SIM deactivation, mobile line cancellation, and Intune-based blocking—including complete data erasure—to protect sensitive information. + Direct communication with users to guide them through device configuration and usage. + Configuration of applications and permissions tailored to departmental and workplace-specific requirements. * **Documentation**: + Development of user or colleague manuals and guides, prioritizing recurrent incidents to reduce their frequency. + Preparation of network map and schematic documentation, as required. * **User and access administration** + Creation, deletion, and modification of users in Active Directory. + Requests for user creation, deletion, and modification across various corporate applications and services. + Management of access permissions and credentials—including email mailboxes, VPN, and corporate applications—as well as license requests. + Password administration using secure tools (e.g., KeePass). + Configuration of two-factor authentication (2FA) applications for access to corporate services. + Management, configuration, and administration of permissions for shared folders within the organization—enabling structured user access under strict organizational and security criteria, in compliance with applicable regulations. * **Installation and management of digital certificates**, both locally on devices and centrally via management applications (e.g., RedTrust), and their use for various procedures—including integration with Autofirma, Registradores, Factura-e, and other applications. * **Management and monitoring of corporate printers**, specialized label printers, and scanners—administered remotely and centrally. * **Networks and infrastructure** + Submission of requests for new fixed-line installations and management of incidents related to internet and telephony services (e.g., Telefónica and other network operators). + Continuous supervision and monitoring of connectivity and network testing to ensure service quality across offices—even during primary channel outages. + Management of call diversions for headquarters in case of incidents or specific service requirements. * **Drafting and sending of communications** related to interventions, incidents, or internal announcements.