Client Services - Team Lead

Description

G\+D makes life safer for billions of people worldwide. We build trust in the digital age with integrated security technologies across three business areas: Digital Security, Financial Platforms, and Monetary Technology. For over 170 years, we have been a trusted partner to our customers with innovative SecurityTech solutions! We are an international technology group and a traditional family-owned company with more than 14,000 employees in 40 countries. Creating Trust is our path to success. Trust is the foundation of our cooperation at G\+D. In Payment Technology, our mission is to be at the beginning of every transaction and make it secure and simple. We also create contemporary payment and banking solutions for our digital era. As a single point of contact, we produce and personalize hundreds of millions of payment cards annually and store their "digital twins" \- mobile and digital. Would you like to actively shape the digital transformation with us? We're looking for a Customer Care Team Lead to join our Customer Care team in a key leadership role combining people management, account ownership, and operational excellence. Reporting directly to the Customer Care Manager, you'll lead a team of 3 specialists based in Madrid while overseeing a portfolio of strategic international accounts. As you become familiar with our products, processes, and business, you'll progressively take on greater ownership of team coordination, operational improvements, and cross\-functional initiatives. This is an opportunity to make a real impact\- leading people, working closely with multiple business areas, and helping shape the future of the department.**What You'll Be Doing** * Lead, coach, and support a team of 3 specialists, fostering collaboration and high performance. * Own a portfolio of strategic international accounts, ensuring outstanding service throughout the entire order lifecycle. * Coordinate complex orders from receipt through production, delivery, and invoicing, working closely with Planning, Supply Chain, Production, and Project Management. * Act as the main escalation point for operational issues, claims, and non\-conformities, driving timely resolution. * Build trusted relationships with clients and key internal stakeholders across the organization. * Identify opportunities to improve workflows, enhance operational efficiency, and simplify day\-to\-day processes. * Partner with the Customer Care Manager on departmental initiatives, team development, and continuous improvement projects. * Balance leadership responsibilities with hands\-on account management, acting as a key point of reference for both the team and the business. **What We're Looking For****Experience \& Skills** * Solid experience in order management, account coordination, customer operations, or similar roles within an industrial or manufacturing environment. * Previous experience leading or coordinating teams. * Strong stakeholder management skills and the ability to work across multiple departments. * Excellent communication, organization, and problem\-solving abilities. * Fluent English. * Availability for occasional travel. **Why Join Us** * Work on cutting\-edge digital currency and security solutions. * International and collaborative team environment. * Flexible working model (3 remote days/week). * Career development, coaching, and continuous learning opportunities. * Flexible compensation, private benefits, and additional perks. * Opportunity to influence both product strategy and technical direction of a global platform. **Interested?****Apply directly!** ### **Contact** **HR Team Spain** seleccion.gdi@gi\-de.com Job offer **Job Details** --------------- * **Job Title** Client Services \- Team Lead **Business Sector** Giesecke \+ Devrient ePayments Iberia S.A C/ 114 nº 27 Polígon Pratenc **Requisition ID** 27389 * **Location** + Madrid, ES**Career level** Experienced **Job Type** Full-time, Permanent contract * **Contact** HR Team Spain seleccion.gdi@gi\-de.com