Customer Service Teleoperator (Spanish Sign Language)

Description

Job Summary: We are seeking a teleoperator to handle phone calls and video calls in Spanish Sign Language, with a focus on customer orientation and problem resolution. Key Highlights: 1. Professional development and team well-being 2. Onboarding with in-person training 3. Opportunity for continued learning Are you ready to unlock your full potential with our support? We want to accompany you step by step! We trust our teams, promote their well-being and professional development opportunities, and would be delighted to have you on board! In this case, the requirements are: * Advanced proficiency in Spanish Sign Language is essential to convey clear and accurate information to users with hearing disabilities. * Customer- and goal-oriented mindset * Availability to work from 9 a.m. to 6 p.m. Role: You will primarily handle telephone calls and, occasionally, video calls in Spanish Sign Language within a growing service. Additionally, you will perform proactive actions during calls. Here’s what we offer: * Onboarding through IN-PERSON TRAINING INCLUDED IN THE CONTRACT from June 29 to July 13, from 9:00 a.m. to 4:00 p.m. * Initial temporary contract of 39 hours per week, with the objective of renewal and/or subsequent stability (the service is highly stable). * Working schedule from Monday to Sunday, with two weekends per month, split shifts from 9 a.m. to 6 p.m. * Work modality: 100% on-site at our Alcobendas office. * Salary: €1,428.30 gross/month + €130.95 gross/month (language allowance) + incentives. * Opportunity to continue your professional development through a catalog of courses available to you. * Konecta Benefits Club (an exclusive portal where you can save on purchases via offers and discounts carefully curated for you). Join the leading Customer Experience services company! We are an organization committed to gender equality, promoting equal opportunities for women and men across all positions. Advanced proficiency in Spanish Sign Language Learning ability Resilience Active listening Empathy Communication skills Problem-solving ability