Customer Service Teleoperator

Description

Job Summary: Autohero is seeking a Customer Service Teleoperator to manage interactions and resolve inquiries in the automotive sector. Key Highlights: 1. Europe's leading digital automotive platform 2. Experience in customer service and the automotive industry 3. A motivated, proactive, organized individual with attention to detail **Company Description** -------------------------- Do you want to work as a **Customer Service Teleoperator** on Europe's leading digital automotive platform? Do you have experience in the automotive industry? At Autohero, we are looking for a Customer Service Teleoperator for our Madrid offices, with customer service experience and strong motivation to continue growing within the industry. **Your New Role** ------------ Your responsibilities: * Receiving and making calls to customers, as well as managing the incident and complaint mailbox. * Resolving customer inquiries regarding payment processes, financing options, and warranties. * Coordinating vehicle deliveries with customers. **Your Skills** ------------------- Requirements: * Prior experience in customer service, preferably within the automotive industry. * Excellent communication skills and the ability to negotiate effectively. * A motivated, proactive, organized individual with attention to detail. * Basic knowledge of vehicles and related documentation is a plus. **Our Offer** ------------------ We offer: * Permanent contract * Working hours: Monday–Friday, 10:00–19:00 * Work location: Plaza Castilla / Cuzco / Valdeacederas * Flexible compensation + company benefits.