Customer Service Agent | Temporary

Description

Job Summary: Customer Service Agent to provide commercial advice, resolve incidents, and support the Sales team in collaboration with other departments. Key Responsibilities: 1. Provide excellent commercial advice and incident resolution. 2. Collaborate closely with Sales and other key departments. 3. Manage orders and resolve incidents to ensure an optimal customer experience. Department: Customer Service Location: Madrid Contract Type: Temporary – 4 months**Purpose of the Role:** The purpose of the Customer Service Agent position at Medline is to deliver excellent commercial advice and effective incident resolution to our customers, working closely with the Sales department and other key organizational departments. We are specifically seeking a candidate who can support the Sales team; therefore, fluency in Spanish is essential.**How Can You Help Us?****Register customer orders in the system (QAD).****Continuously track orders**, from entry into the system through to invoice issuance.**Resolve order-related incidents** in collaboration with the assigned Account Manager, ensuring an excellent customer experience while adhering to internal processes and policies.**Periodically review all reports** to ensure accurate data maintenance and support monthly and annual closings.**Perform any other tasks related to the scope, purpose, and responsibilities of the role**, as requested by the department’s direct supervisor. **Are You the Person We Are Looking For?****Customer-oriented mindset and excellent communication skills.****Higher or intermediate education in Administration.****At least one year’s relevant experience in Customer Service departments**, preferably within the **medical devices sector**.**Advanced proficiency in MS Office** (Word, Excel, PowerPoint, etc.).**Ability to work methodically and organize tasks efficiently**, prioritizing effectively in high-workload environments.**Teamwork capability.****Bilingual level of Spanish.** **What We Offer:****Comprehensive onboarding program** – A personalized onboarding plan and peer mentors to help you start confidently.**Reduced working hours every Friday throughout the year**, as well as during the months of **July and August**.**Meal vouchers.****Modern workplace environment** – Facilities including restaurant, gym, bank, post office, and convenient transportation links.**Extensive training offerings** – We actively support your professional development. *At Medline Iberia, we believe that diversity and inclusion are essential for achieving success and fostering innovation. We are committed to promoting an inclusive work environment where everyone is valued and respected for their unique differences. Through our selection processes, we are dedicated to ensuring equal opportunities and fairness for all candidates, regardless of their background, gender, sexual orientation, age, disability, religion, or any other personal characteristic.**Medline is committed to reducing our carbon footprint, developing responsible products, supporting our employees and local communities, and promoting high ethical standards internally and among our supplier partners.*** **Department** Customer Service & Tender Management **Locations** Madrid