**Company Description** Do you want to work at Europe’s leading digital automotive platform as a Customer Service Supervisor? Do you have experience working in Contact Center environments? Autohero is looking for a **Customer Service Coordinator** for our offices in Madrid, with experience in customer service and team management. **Job Description** * Support daily team coordination, contributing to optimizing team performance and efficiency. * Support service quality supervision through call reviews and other interactions. * Track, measure, and interpret KPIs, aligning them with departmental objectives. * Participate in training and onboarding of new team members on internal procedures. * Receive and make customer service calls and resolve inquiries. **Requirements** * Prior experience coordinating and managing customer service teams in Contact Centers. * Experience interpreting and using KPIs for decision-making. * Strong communication, negotiation, and attention-to-detail skills. * Minimum English level B2 (a test will be administered). * Basic knowledge of vehicles and related documentation is a plus. **Additional Information** * Permanent contract. * Working hours: Monday–Friday, 9:00–18:00. * Workplace location: Plaza Castilla / Cuzco / Valdeacederas. * Flexible compensation + company benefits.