DATA Project Manager / Delivery Coordinator

Description

DESCRIPTION At **Hopla! Software**, we are looking to hire a **DATA Project Manager / Delivery Coordinator** to join our Data Unit. We seek an organized, solution-oriented individual with the ability to coordinate technical teams, managed services, and DATA projects: someone who helps streamline operational activities within the unit, facilitates client and internal team follow-up, ensures delivery, support, and service commitments are managed with quality, traceability, and business vision, and guarantees accurate reporting to management. If you are passionate about bringing order, methodology, and continuous improvement to dynamic environments, this opportunity is for you! What will your responsibilities be? * **Operational coordination:** Coordinate technical team tasks, monitor workload distribution, organize internal meetings, prioritize tasks, incidents, and commitments, and identify blockers or deviations. * **Risk management and escalation:** Coordinate with the Business Unit Head on escalating risks, capacity needs, critical blockers, or scope deviations. * **Administrative management and service tracking:** Manage service onboarding in corporate tools (for time allocation, billing, and reporting) and maintain oversight of service activations, renewals, time banks, and active projects. * **Client onboarding:** Coordinate the welcome process for new clients, deliver the welcome pack, validate communication channels, tools, points of contact, and ensure understanding of the service model. * **Support and SLA monitoring:** Coordinate support tasks, incidents, and requests; monitor time bank consumption and supervise SLA compliance. * **Client and internal reporting:** Prepare and send reports on hours, consumption, and activity, explaining milestones, risks, and next steps; as well as produce executive reporting for management and identify operational improvements in delivery processes. * **Team planning and on-call scheduling:** Be responsible for assigning on-call duties, managing calendars, availability, and coverage for the technical team. * **Operational financial tracking:** Review hours allocated against services, projects, or time banks, identifying deviations between planned and actual effort to support profitability control. * **Internal coordination:** Collaborate closely with Administration, Operations, and Finance departments. WHAT DO WE OFFER? **Join a dynamic IT-sector company in growth phase, delivering cutting-edge technological projects both internally and for clients.** **Permanent contract** **Health insurance** **Long-term development and career progression** **Training and learning program** **Flexible working hours** **Remote work** **Flexible compensation** (transportation, meals, childcare) **Intensive Friday schedule** **Company events** **Open and inclusive work environment** REQUIREMENTS ### **What qualifications are we looking for?** **Minimum requirements:** * Prior experience in project management, service management, technical coordination, delivery management, or operational IT service management. * Demonstrated ability to coordinate technical teams, assign priorities, and track multiple projects, services, and incidents simultaneously. * Direct experience interacting with clients (managing follow-up meetings, activity reporting, commitment tracking, and action plans). * Practical knowledge of support models, managed services, time banks, technology projects, and service agreements (SLAs). * Proficiency with management, ticketing, time allocation, and operational reporting tools. * Strong oral and written communication skills, with ability to interact effectively with technical staff, client leads, management, and internal departments. * Analytical capability to detect deviations in effort, consumption, workload, or planning. * Autonomy, organization, sound judgment, and fluent Spanish (spoken and written). **Desirable qualifications (bonus points!):** * **Management tools:** Experience with Redmine, Jira, Confluence, Trello, Monday, MS Project, ServiceNow, NetSuite, advanced Excel, or Power BI. * **Methodologies:** Knowledge of Agile, Scrum, Kanban, ITIL, risk management, and deliverable control. * **DATA ecosystem:** Familiarity or general knowledge of the data landscape (relational and NoSQL databases, PostgreSQL, EDB, MySQL/MariaDB, MongoDB, Couchbase, Elastic, Kafka, cloud platforms, Kubernetes, observability, or data governance). * Experience coordinating geographically distributed teams (Spain and LATAM). * Basic knowledge of operational financial tracking (planned vs. actual effort, project profitability). * Relevant official certifications: PMP, PRINCE2, Scrum Master, ITIL Foundation, or equivalents. * Professional English proficiency desirable (for documentation, vendor interaction, or occasional international meetings).