Level 1 technical support service and assistance for the electronic office and corporate applications. Working hours: Monday to Friday, 8:00 a.m. to 5:00 p.m. Minimum Requirements: * Qualification: Medium-level Vocational Training Cycle in Microcomputer Systems and Networks or equivalent * ITIL knowledge (ITIL Foundation or higher) * Minimum 2 years of experience performing first-level technical support functions within a Service Desk (CAU) in the ICT domain and/or providing user support for web-based corporate applications and/or electronic office services, including incident management and resolution * In-depth knowledge of web browsers, usage and execution of web applications and mobile apps on iOS and Android, and use of Outlook email client * Knowledge of electronic certificates, electronic signatures, and electronic administration tools * Knowledge and use of collaboration and videoconferencing software and utilities (Zoom, Teams, Tixeo, Circuit, or equivalents) * Knowledge and experience using ticketing systems and request/incident management tools Responsibilities: * Level 1 (L1) assistance to users of the electronic office * Publishing announcements/news/other content on the corporate intranet * Receiving and managing inquiries, requests, and incidents related to applications * Updating the knowledge base with service-related information and experience * Identifying issues, developing solutions, and recommending actions * Proposing any improvements deemed appropriate for the supported systems * Providing relevant service delivery tracking information Employment type: Full-time Salary: Up to €1,400.00 per month Benefits: * Training program Application questions: * Availability for start date Work location: On-site