Cluster Hotel Manager

Description

Job Summary: The Cluster Hotel Manager leads and coordinates hotel operations, ensuring excellence, operational consistency, compliance with standards, and maximization of business results in Madrid. Key Highlights: 1. Leadership and coordination of multi-hotel operations 2. Promotion of professional development and team collaboration 3. Strategic vision and business analysis capability **Join our SmartRental team!** SmartRental Group is a dynamic, young company dedicated to the operation and management of real estate assets for the tourism and hospitality sectors. Our vision is to become the European leader in the market, providing diverse and tailored accommodation solutions for all needs. With over 10 years of experience, our core activities focus on hotels, apartments, hostels, student residences, and luxury senior residences. Our portfolio includes brands such as SmartRental Collection, Akeah, Malacuna, Live It, Suio, Evoca, and Lemonade, covering various vertical markets within the Living and Hospitality sectors. The Cluster Hotel Manager for our two flagship hotels on Gran Vía leads and coordinates operations across both properties, ensuring aligned, efficient, and excellence-oriented management. Their mission is to guarantee operational consistency between the hotels, adherence to brand standards, and an exceptional guest experience—while simultaneously maximizing business results, service quality, and asset positioning in one of Madrid’s premier urban destinations. **What will your responsibilities be?** **Multi-Hotel Operational Management:** * Supervise and coordinate daily operations across multiple hotels within the cluster. * Ensure proper implementation of operational standards, procedures, and policies across all properties. * Drive process standardization across hotels to improve efficiency and service quality. **Customer Service:** * Guarantee a consistent, high-quality guest experience across all cluster properties. * Manage and resolve complex customer incidents or complaints when necessary. * Implement improvements based on customer feedback and satisfaction metrics. **Team Management:** * Supervise and support the Hotel Managers of each property. * Align objectives, KPIs, and service culture across cluster teams. * Foster professional development, training, and performance of each hotel’s leadership team. * Promote a collaborative environment across properties. **Financial and Revenue Control:** * Monitor the financial performance of all cluster hotels. * Analyze P\&L per property and on a consolidated basis. * Define and implement strategies to maximize revenue, profitability, and cost control. * Collaborate with revenue management teams to optimize pricing and occupancy. **Marketing and Sales:** * Develop and implement joint commercial strategies for the cluster. * Coordinate actions with OTAs, agencies, and strategic partners. * Identify cross-selling opportunities among properties. * Support brand positioning and online reputation initiatives. **Maintenance and Compliance:** * Oversee the general condition of facilities across all properties. * Ensure compliance with safety, health, and licensing regulations. * Prioritize capital investments and improvements (CAPEX) in coordination with ownership or asset management. **Vendor Relations:** * Optimize agreements with shared vendors across the cluster. * Negotiate framework contracts that generate economies of scale. * Ensure uniform quality standards for supplies and services. **What are we looking for?** **Skills:** * Strong leadership and multi-site team management. * Strategic vision and business analysis capability. * High customer orientation and attention to detail. * Excellent organizational and multitasking skills. * Advanced communication and negotiation skills. * Ability to work under pressure and manage complex priorities. **Education:** * University degree in Hotel Management, Tourism, Business Administration, or a related field. **Experience:** * Minimum 3\-5 years in hotel management, including experience supervising multiple properties or senior management roles. **Languages:** * Advanced English proficiency (mandatory). * Additional languages are a plus. **What do we offer?** * Competitive salary. * Professional development and growth opportunities within an expanding company. * Discounts on our accommodations, restaurants, and events. Additionally, we offer discounts across multiple sectors through our Corporate Benefits platform. * Health insurance via a flexible compensation plan.