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Job Summary: Assists staff with problematic payments, processes check-in and check-out records, handles payments, attends to guests, and coordinates with housekeeping to ensure room readiness. Key Highlights: 1. Cultivate and maintain positive working relationships with others 2. Ensure compliance with expectations and quality standards 3. Join a global team and become your best self **Additional Information** **Job Number**26039293 **Job Category**Rooms \& Guest Services Operations **Location**Aloft Madrid Gran Via, Calle Jacometrezo 4, Madrid, Madrid, Spain, 28013 **Schedule**Full Time **Located Remotely?**N **Position Type** Non\-Management Assist staff in expediting problematic payments (e.g., issues processing credit cards). Follow up with guests to confirm satisfaction with resolution of their issues. Process all guest check-ins by verifying reservations, assigning rooms, and delivering and activating room keys. Process all types of payments, including accommodation charges and payments made in cash, by check, or via debit or credit card. Anticipate situations where room availability is exhausted and secure satisfactory alternative accommodations if the hotel cannot accommodate guests with reservations. Process all guest folio entries, including disputed charges or charges incurred for checking out outside standard hours. Answer, log, and process all guest calls, messages, requests, questions, or concerns. Coordinate with Housekeeping to follow up and ensure rooms are in perfect condition upon guest arrival. Prepare daily reports (number of arrivals and departures), identify special requests, and review reports for accuracy. Accept personal checks and traveler’s checks from guests. Review employee shift logs and daily memo books, and document relevant information in logs. Perform cash reconciliation at the start and end of each shift. Balance and submit receipts per Accounting specifications. Assist management with employee training, motivation, and coaching; serve as departmental mentor or coach. Report accidents, injuries, and unsafe working conditions to management; conduct safety trainings and obtain safety certifications. Comply with all company policies and procedures; ensure uniform and personal appearance are neat and professional; maintain confidentiality of proprietary information. Anticipate guest service needs and address them proactively. Communicate with others using clear and professional language; prepare and review written documents accurately and completely; answer telephones using proper protocol. Cultivate and maintain positive working relationships with others. Ensure compliance with expectations and quality standards. Stand, sit, or walk for extended periods of time. Move, lift, carry, push, pull, and place objects weighing 10 pounds or less without assistance. Perform other reasonable job duties as requested by supervisors. DESIRABLE SKILLS Education: High school diploma or equivalent GED certificate. Relevant Work Experience: At least 1 year of related work experience. Supervisory Experience: Supervisory experience not required. License or Certification: None *At Marriott International, we are committed to offering equal opportunities, making everyone feel welcome, and facilitating access to employment opportunities. We actively foster an environment that values and celebrates the diversity of our associates’ backgrounds. Our greatest strength lies in the exquisite blend of cultures, talents, and experiences of our associates. We are committed to non-discrimination on the basis of disability, veteran status, or any other characteristic protected by applicable law.* At Aloft, we’re not your typical hotel—but we’re not complicated either. Our goal is to be the base and starting point for guests. Whether they’re walking the dog and returning for a drink, wrapping up a day full of meetings with colleagues, or visiting the city to see family, friends, or their favorite band, we offer a point of connection—with others and with the surrounding area—through modern design and bold personality. We seek confident, self-assured individuals who aren’t afraid to step outside the norm. If connecting with others excites you, Aloft Hotels is the perfect fit. By joining Aloft Hotels, you join a portfolio of brands under Marriott International. **You’ll be** where you can do your best work, **you’ll start** fulfilling your purpose, **you’ll be part of** an incredible global team, and **you’ll become** your best self.
