Commercial Advisor

Description

This position focuses on managing customer communication via telephone channel. Key responsibilities include handling incoming calls to provide personalized assistance and advisory services to each customer. Accurately identifying the needs and circumstances of every individual contacting the company is essential, in order to offer appropriate solutions and proceed with selling relevant products or services. Additionally, the role involves resolving inquiries and clarifying doubts from both existing and prospective customers, ensuring a satisfactory experience. Overall management of policyholders’ requests and demands will be carried out using the company’s proprietary IT system, requiring precision and strict adherence to established protocols. Another key aspect of the role is active negotiation with customers, aimed at fostering loyalty and retaining their relationship with the company, thereby promoting long-term continuity and satisfaction. The work environment is dynamic and results-oriented, where clear communication and active listening are fundamental. The professional will serve as the primary point of contact for customers, representing the organization’s values and service quality. This role directly contributes to the department’s commercial objectives and to the brand’s overall market perception. Specific digital tools used within the sector will be employed; therefore, technological adaptability is highly valued. In summary, we seek a proactive individual capable of managing multiple interactions calmly and efficiently, always prioritizing positive resolution of each situation. Annual working hours total 1692, with a rotating monthly schedule. Morning shifts may run Monday to Wednesday from 9:30 to 18:30, Thursday from 9:30 to 18:00, and Friday from 9:30 to 17:30\. Afternoon shifts may run Monday to Tuesday from 13:00 to 21:00, and Wednesday to Friday from 13:30 to 21:00\. One Saturday per month plus non-national holidays will be worked. Training is remunerated from day one, scheduled Monday to Friday from 9:00 to 18:00\. Start date is planned for late August. Base salary is 10\.24 EUR gross per hour, plus uncapped incentives. The initial contract duration is 6 months, with subsequent possibility of integration into the company’s permanent workforce. A qualification in Compulsory Secondary Education (ESO), Medium-Level Vocational Training (FP Medium), or High School Diploma is required. At least one year of prior experience in commercial or customer service roles is mandatory. Strong communication skills, effective interpersonal and negotiation abilities, and a positive attitude toward interacting with people are especially valued. Experience working with individual targets and incentives is essential, as is proficiency in using digital media and tools. Availability to commute to the workplace located in Tres Cantos is required.