Administrative Technician

Description

Job Summary: We are seeking an Administrative Technician for La Casita de Inglés to manage customer service, support daily administrative operations, and ensure support for students and teachers. Key Highlights: 1. Manage customer service and daily communication. 2. Support administration and management of teaching staff. 3. Dynamic and proactive role with multitasking management capability. At **La Casita de Inglés**, we are looking to hire an **Administrative Technician** to cover a **maternity leave** (4 months). The selected candidate will be responsible for managing customer service, supporting daily administrative operations, and ensuring smooth support for students and teachers. Main Responsibilities **Customer Service and Communication** * End-to-end customer service management: answering calls and addressing inquiries from prospective students. * Active follow-up of registered students and management of trial class statistics. * Daily management of communication channels (emails and WhatsApp). * Technical support to students and teachers in case of incidents. * Drafting and sending weekly mass emails and managing the weekly newsletter. **Administration and Teaching Staff Management** * Onboarding new teachers into the internal platform and system. * Monitoring teacher availability schedules and managing their vacation time. * Managing makeup classes (including calculation of extra compensation based on cancellation timing). * Reassigning students according to changes in teacher availability and managing information transition to new teachers. * Adjusting fees and honoraria based on classes delivered. Job Requirements * **Experience:** Minimum of 1 year in an administrative role. * **Languages:** + English: C2 level (mandatory). + Spanish: C2 level (mandatory). * **Computer Skills:** Solid knowledge of Office, Google tools, and Zoom. * **Profile:** We seek an organized, proactive individual with strong multitasking abilities. Conditions * **Contract Type:** Temporary (4 months). * **Working Hours:** Full-time. * **Schedule:** 11:00 \- 20:00\. * **Salary:** €1,566.35 gross/month. * **Start Date:** 24/08/2026\.