Service Manager

Description

Job Summary: We are looking for a SERVICE MANAGER to coordinate technical services, plan tasks, manage customer requirements, and ensure incident resolution, contributing to IT projects. Key Highlights: 1. Coordination of technical services and task planning 2. Continuous customer contact and operational requirement management 3. Negotiation skills and report writing for service management We are **One Team.** We **make it happen.** We are **Unstoppable.** BABEL is a multinational technology consultancy specializing in applying its services and technological expertise to accelerate the digital transformation of its clients — large enterprises and public institutions. **What is our strategic plan?** We look to the future! Our **Hiperespacio 2029 strategic plan** promises an exciting journey, **full of opportunities** for professional growth and development. Achieving **€1 billion** in revenue is a challenge we are confident we can meet through the **collaboration** and **talent** of our people — another success story we will write together. **What are we looking for?** We seek a SERVICE MANAGER to join our team **RESPONSIBILITIES:** * Coordination of technical services * Task and technical schedule planning * Continuous customer contact * Gathering operational requirements from product areas * Defining KPIs/SLAs based on these requirements * Defining incident conditions and criticality levels, based on technical analysis of products and operational needs * Defining specific operational requirements (monitoring, logs, alerting) * Drafting operational protocols (escalation levels, contacts) * Preparing technical specifications for service procurement * Tracking and negotiating third-party proposals * Incident tracking and monitoring resolution progress * Negotiation skills and report writing * Resolution of high-complexity incidents * Supporting service delivery in production environments * Technical participation in IT projects * Performing preventive and evolutionary service tasks in production * Defining and maintaining technical and service documentation * Documentation: preparing reports and indicators **COMPETENCIES/SKILLS** * Advanced knowledge of service management methodologies * Strong technical knowledge of technologies related to delivered services * Communication skills * Planning and coordination abilities * Project management * Teamwork * Customer orientation * Solution generation \#babel \#LI\-YM1 **What do we offer?** **Babel, the great way to achieve the success.** Do you want to be part of an expanding, committed, and innovative team that makes history every day? At Babel, we support you on your path to success. We believe in people’s talent and aim to enhance it by offering an outstanding work environment built on collaboration and solidarity. Working at Babel is much more than working for a company — it means joining a team of people with a shared mission and a values-driven corporate model. Additionally, * We champion work-life flexibility. (Point-based vacation system, telecommuting, and flexible hours) * We invest in training our *Babelievers*. * We invest in your physical and emotional well-being. (Private health insurance / life insurance, personal trainer, and wellbeing program) * We invest in your leisure time too. (Outdoor activities, sports tournaments, streaming platform subscription (e.g., Netflix)) * You share in the company’s growth and are recognized for your contribution (Benefits Bonus) * We focus on working with cutting-edge technologies and innovative projects — above all, we support digital transformation and bring technology closer to society. **Are you up for the challenge? We’re waiting for you!** *In compliance with current data protection regulations, we inform you that the controller of your personal data is GRUPO BABEL (see companies listed in the privacy policy), and your data will be used to manage your current and future recruitment processes, as well as for other purposes described on our website. This processing is based on the candidate’s consent. The personal data collected will not be shared with third parties unless required by explicit legal obligations. You may exercise your data protection rights by contacting* *data.protection@babelgroup.com**. Full privacy policy information is available on our website.*