CONVERSATIONAL SOLUTIONS ARCHITECT - Madrid

Description

Job Summary: We are seeking a Conversational Solutions Architect to lead the design, development, implementation, and optimization of advanced Conversational AI and Generative AI solutions for global clients. Key Highlights: 1. Participate in the transformation of national and international organizations. 2. Lead the design and implementation of Conversational AI and GenAI architectures. 3. Collaborate with multidisciplinary teams. Can you envision yourself contributing to the transformation of leading national and international organizations? At Deloitte, we are committed to generating impact on society, our clients, and you. At Deloitte, we are looking for a Conversational Solutions Architect with experience designing and implementing architectures based on Conversational AI and Generative AI, for our Barcelona or Madrid office. In this role, you will be responsible for leading the design, development, implementation, and optimization of advanced conversational solutions for our global clients. **Key Responsibilities:** Design, develop, and implement conversational solutions on platforms such as Cognigy.AI, Kore.AI, or Amelia. Design, develop, and implement conversational solutions on cloud platforms such as AWS, Azure, or Google Cloud. Design and implement technical reporting solutions using Power BI. Optimize implemented solutions by applying best practices, ensuring performance and processing improvements. Collaborate with development, design, and business teams to understand client requirements and specifications. Research and evaluate new tools and technologies in the conversational assistant domain for integration into solutions. Collaborate with external vendors to implement and validate proposed solutions. Coordinate and supervise development teams during solution implementation, ensuring all members adhere to best practices and technical standards. **Required Qualifications:** 5+ years of experience with conversational solutions on platforms such as Cognigy.AI, Kore.AI, Amelia, etc. Experience developing conversational solutions on cloud platforms such as AWS, Azure, and Google Cloud. Experience designing software applications on cloud platforms such as AWS, Azure, and Google Cloud. Experience integrating with various services such as APIs, CRM, and Contact Center systems. Experience developing software using programming languages such as JavaScript, Node.js, Python, or Java. Experience in data analysis and reporting using tools such as Power BI, Tableau, BigQuery, QuickSight, Athena, Databricks, etc. **Preferred Qualifications:** AWS, Azure, or Google Cloud certifications. Cognigy Certified Specialist certification. Experience in data modeling and data architecture (databases, storage, processing, etc.). Knowledge of telephony or Contact Center communication development using Twilio, Genesys, Avaya, Content Guru, etc. Knowledge of Machine Learning or GenAI (LLMs). What Is It Like to Work at Deloitte? High-impact projects offering long-term growth and learning opportunities. **Hybrid-Flexible Workday:** You’ll enjoy flexible working hours and a healthy balance between remote work and in-office collaboration — whether at our offices or our clients’ premises. **A Positive Environment, Both In and Out of the Office:** Enjoy several team-building events per year, cultural and sports activities… and much more! **Holistic Well-being:** Take care of yourself with our physical, mental, and financial health program… and with on-site medical staff in our offices! **Social Impact:** Join numerous national and international volunteering initiatives and pro-bono projects, putting your time and talent at the service of those who need it most. **Culture of Feedback and Continuous Learning:** Grow in an inclusive environment where equal opportunity and your personalized learning plan will accelerate your development. Can you already picture yourself at Deloitte University in Paris? **Exclusive Benefits of Being Part of Deloitte:** Enjoy a wide catalog of benefits and a comprehensive flexible compensation plan. **If This Sounds Right for You, Here Are Your Next Steps:** Apply to this position by clicking ‘Submit Application Now’ and completing your profile. If you match the role, our Talent Team will contact you to learn more about you. Start the process! We’ll guide you through each stage until your onboarding. Deloitte is a professional services firm firmly committed to equal opportunity. Accordingly, the Firm accepts and processes applications from all sectors of society, without discrimination based on gender, gender expression, race, religion or beliefs, ethnic or national origin, disability, illness or health condition, genetic predisposition to disease, age, citizenship, marital status, sexual orientation or gender identity, socioeconomic status, or any other personal or social condition or circumstance. **Location:** Madrid **Position Type:** Experienced Professionals **Service Line:** T&T **Req Id:** 48358