Genesys Cloud Technical Support Engineer

Description

Job Summary: We are seeking a Genesys Cloud CX Technical Support professional for a stable, long-term project within a Contact Center environment. Key Highlights: 1. A leading company in digital transformation, continuously evolving 2. A responsible, flexible team with high adaptability 3. Values: collaboration, innovation, commitment, fun, and trust We are knowmad mood! We are a leading company in digital transformation—continuously evolving and at the forefront of technology. Comprising over 3,000 creative, digital, and innovative professionals united by a shared purpose and capable of building connections with people worldwide. A responsible, flexible team with strong adaptability to our clients’ and the market’s needs—while consistently delivering value, vision, creativity, expertise, professionalism, and passion for technology in every project. Our guiding values—driving us toward excellence—are collaboration, innovation, commitment, fun, and trust. At knowmad mood, we seek to onboard a **Genesys Cloud CX Technical Support** professional for a **stable, long-term project** within a Contact Center environment. ### **Responsibilities** * Technical support for **Genesys Cloud CX**. * Monitoring and resolution of incidents. * Daily operational support for the Contact Center. * Basic problem analysis and escalation when required. ### **Requirements** * Approximately 2 years of experience with Genesys Cloud CX. * Experience in Contact Center operations. * Ability to resolve incidents. * English level B2. * Work mode: Remote work with attendance at offices in Madrid (Majadahonda and/or Las Tablas) three days per week. * Schedule: Shift-based. **What We Offer?** * **Permanent contract** * **Flexible schedule**: Flexible working hours (start at 8:30 AM, end at 6:00 PM), with intensive Fridays (8:00 AM–3:00 PM) and summer intensives (July and August: 8:00 AM–3:00 PM) * **Vacation days**: 22 days of vacation + 2 personal days, plus December 24th and 31st as additional free days. * **Permanent contract**: From day one, with options for 12 or 14 annual payments. * **Flexible compensation**: Meal card, childcare voucher, private health insurance, training, and other tax-advantaged benefits. * **Benefits Club**: Discounts on technology, leisure, and training. * **Continuous training**: Access to Udemy Business, language courses, official certifications, and technical training. * **Career development plan**: Guidance to grow, specialize, or take on new challenges. * **Holistic wellbeing**: Nutrition, physical activity, and emotional balance programs. * **Work-life integration + LIFE**: 24/7 personal and family assistance. * **Inclusive environment**: Diverse and multicultural workplace. * **Social events**: Activities to connect with the team. **Apply now—and we’ll share more details!** Stay updated on our latest news by following us here → knowmad mood *At ***knowmad mood***, we are committed to equal opportunities and respect for diversity. We implement our Equality Plan and the principle of non-discrimination across all recruitment processes.*