Helpdesk - Madrid

Description

At **ODILO**, we are a technology scale-up transforming how people and organizations learn in digital environments. Our platform is flexible and scalable, enabling personalized learning experiences through integration of content from multiple sources and adapting to each context and need. With an intuitive design, advanced metrics to measure impact, and high data security standards, we empower enterprises, governments, and educational institutions to lead their talent development strategies and foster a culture of continuous, innovative learning. Our team is truly international, bringing together top talent from the education, media, content, and technology sectors. As a **Helpdesk** specialist, you will manage onboarding tools for new hires and serve as the primary point of contact for internal users at our Madrid office, providing technical support to ensure proper functioning of IT systems, hardware, software, applications, networks, and systems—thus guaranteeing continuity of daily operations and employee satisfaction. At ODILO, we work to transform how the world learns. Our mission is to enable continuous learning for individuals and organizations through a flexible, secure digital platform that integrates content from multiple sources and adapts to every context. **What you’ll do at ODILO:** * Install, configure, and update computers, printers, software, and peripherals. * Diagnose and resolve technical issues related to operating systems, applications, hardware, networks, and mobile devices. * Receive, log, and follow up on incidents and service requests. * Monitor performance and maintain systems. * Escalate unresolved issues and track them accordingly. * Keep equipment and license inventories up to date. * Manage user accounts, permissions, access rights, and storage locations. * Assist users with corporate tools (email, VPN, …). * Build an internal knowledge base containing technical documentation, manuals, and IT policies. * Participate as Security Administrator in the Integrated Security Management System. * Ensure security through access controls, backups, and firewalls. * Participate in implementing, managing, and maintaining applicable information system security measures. * Monitor the system’s security status. **Profile requirements:** * Advanced knowledge of Microsoft Windows (versions 10 and 11) administration and troubleshooting. * Prior experience of 1\-2 years in a similar role. * Experience with ticketing tools (Jira, GLPI or similar) is a plus. * Familiarity with macOS (user/basic support level) and Linux. * Ability to diagnose and resolve issues involving laptops and desktops, printers, peripherals, tablets, smartphones, and videoconferencing devices. * Knowledge of Google Workspace suite. * Familiarity with videoconferencing applications (e.g., Zoom, Google Meet). * Awareness of antivirus software and security best practices (password management, phishing, malware). * Basic PowerShell knowledge. * Fundamental TCP/IP networking knowledge: LAN/WLAN connectivity, DHCP, DNS. * Support for VPN connections and basic network troubleshooting (cabling, Wi\-Fi). * English B1/B2 level for reading technical documentation. * Candidates holding a disability certificate (33% or higher) will be positively considered. **Why ODILO?** Working at ODILO means joining a culture of continuous learning, where everyone has the opportunity to take on challenges and actively contribute to the company’s growth. **We also offer:** * Join an **international, creative, and ambitious environment**, where each person makes a real impact and actively contributes to the company’s growth. * **Unlimited learning with ODILOFY**, our own learning platform featuring over **3 million resources** in all formats (books, audiobooks, videos, courses, movies, and learning experiences). * **Real flexibility**: a flexible work model with remote options, allowing you to structure your schedule in a way that truly works for you. * **Hybrid work and intensive working hours during July and August (8:00\-15\.00 hrs)**, supporting work-life balance. * **A birthday day off**, to celebrate however you like. * **Flexible compensation plans**, tailored to your needs: meal vouchers, transportation, childcare, training, and private health insurance. * **Access to an emotional well-being app**, offering professional support for mental health care. * **Competitive salary**, aligned with your experience, background, and role. * **Continuous professional growth**, with real opportunities for internal development and lifelong learning. * **Team, culture, and well-being events**, to connect, collaborate, and celebrate achievements together. …And much more! **Do you think this mission is right for you? Let’s talk.** \- *ODILO is committed to Diversity and Inclusion, and therefore accepts applications free of bias.*