Operations Manager - DSO

Description

Summary: The Operations Manager - DSO will drive operational excellence and commercial performance across strategic Dental Service Organizations and large group accounts in EMEA. Highlights: 1. Drive operational excellence and commercial performance 2. Collaborate cross-functionally to optimize workflows and processes 3. Lead account optimization plans and project manage initiatives ### **Description** As a Operations Manager \- DSO, you will play a key role in driving operational excellence, scalability and commercial performance across strategic Dental Service Organizations (DSOs) and large group accounts in EMEA. Reporting to the Business Processes \& Customer Experience Sr. Manager, you will work in close collaboration with Business Development Managers, Commercial, Operations, Finance, Marketing, Reporting and IT teams to design, implement and continuously improve end\-to\-end operational models for large accounts. You will act as a central operational owner for key European accounts, ensuring robust ways of working, optimized workflows and data\-driven decision making that support sustainable growth, customer satisfaction and long\-term partnerships. ### **In this job you will...** * Be the Operational Ownership of Large Accounts * Act as the operational lead and point of reference for strategic DSOs and large group accounts across Europe. * Define, document and optimize end\-to\-end operational workflows across Commercial, Operations, Finance, Reporting and Customer Experience. * Ensure consistent execution of operational processes, from contracting and onboarding to billing, reporting and quarterly business reviews. * Lead account optimization plans in collaboration with internal stakeholders and customer leadership teams. * Sccount Performance \& Growth Enablement * Partner closely with Business Development Managers to support account growth through data analysis, insights and action planning. * Collect, synthesize and analyze qualitative and quantitative performance data on a weekly and quarterly basis. * Track account performance against targets, KPIs and growth plans, proactively identifying risks and opportunities. * Challenge and support commercial teams with clear follow\-ups, structured initiatives and performance reviews. * Project \& Stakeholder Management * Project\-manage cross\-functional initiatives impacting large accounts, from goal definition and resource allocation to deployment and value realization. * Coordinate multiple stakeholders across regions and functions, ensuring alignment and timely delivery. * Lead or contribute to value\-add initiatives linked to process optimization, infrastructure enhancement and customer experience improvement. * Process Excellence \& Continuous Improvement * Identify focus areas to improve operational efficiency, scalability and reporting for large accounts. * Refine and create tools, templates and governance models supporting business cases, contract approvals, onboarding, billing and customer reporting. * Apply a continuous improvement mindset (CI / Lean) to proactively propose and deploy improvements with measurable business impact. * Commercial \& Marketing Enablement * Support the tracking and assessment of marketing initiatives impact in collaboration with Marketing. * Provide the processes and data infrastructure required to enable DSO commercial and marketing plans. * Share best practices across regions, accounts and stakeholders. * Operational Reviews \& Governance * Support Quarterly Operations and Business Reviews, including data preparation, analysis, insights and presentation materials. * Ensure alignment between Operations, Finance, Sales and Marketing for large account governance. * Additional Responsibilities * Support product launches, new initiatives and key developments within the operational infrastructure. * Own or contribute to onboarding processes for new doctors within Special Markets / SM business. * Participate in initiatives aimed at improving customer satisfaction and operational performance. * Contribute to ad\-hoc, business\-critical initiatives as required. ### **In this role you will need...** Education \& Experience* Master’s degree or Bachelor’s degree. * 6–10 years of experience in Operations, Sales Operations, Business Development, Account Management, technologies or similar roles. * Proven experience working with large accounts / strategic customers in a complex, multi\-stakeholder environment. Skills \& Competencies* Strong analytical and data\-driven mindset. * Ability to map, design and optimize business processes end\-to\-end. * Strong project management and stakeholder management skills. * Commercial acumen with focus on ROI, growth and performance. * Excellent interpersonal, communication and influencing skills. * Ability to work autonomously in a fast\-paced, international environment. Technical \& Language Skills* Experience with Salesforce is a strong plus. * Knowledge of Lean Six Sigma or similar methodologies is a plus. * Strong Microsoft Office skills. * Fluent English and Spanish (spoken and written) are mandatory. * Other European languages are desirable. ### **About Align Technology** **Your growth and well\-being:** At Align, every smile matters. We’re committed to helping you thrive by supporting the health, growth, and well\-being of our team members through a variety of tools and programs. While specific offerings may vary by location and role, Align employees can typically expect:* Health and well\-being programs to keep you thriving in both body and mind. * Employee\-exclusive discounts on Invisalign products. * Learning opportunities through online learning resources and support for your individual development plans. * Inclusive, global workplace that fosters collaboration, recognition and belonging. Country and/or role specific details will be shared with you by your recruiter during the interview process. **Discover Align:** We are a global community of game\-changers and smart team players, united by our belief in the power of a smile. Our dynamic team of exceptional employees is dedicated to transforming the industry and creating extraordinary outcomes every day. Align’s core values of agility, customer, and accountability are more than words to work by, they are words we live by. The actions we take every day speak to who we are as a company and our focus on being truly impactful. We celebrate our differences, and the many ways we support one another— ultimately creating a more inclusive organization and world as we continue transforming smiles and changing lives. We foster a culture where thinking differently and seeking new experiences are not just encouraged but celebrated. With the Align Mindset, we empower each other, ensuring every voice is heard and valued in an inclusive environment that inspires creativity and collaboration. At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we are committed to building a workforce rich in diverse cultural backgrounds and life experiences, fostering a culture of open\-mindedness and compassion. We live our company values by promoting healthy people and healthy communities, all with the intent of changing millions of lives, one unique smile at a time. As part of our commitment to innovation, Align Technology includes exocad and Cubicure, companies that enhance our offerings and extend our impact to industry transformation. Eager to learn how we embrace our global differences and nurture employee well\-being? **Explore Align's culture here!** Want to discover more about **exocad** and **Cubicure**? Click on their names for additional information. **Applicant Privacy Policy:** Review our **Applicant Privacy Policy** for additional information. **Equal Opportunity Statement:** Align Technology is an equal opportunity employer. We are committed to providing equal employment opportunities in all our practices, without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, disability, sexual orientation, gender identity or expression, or any other legally protected category. Applicants must be legally authorized to work in the country for which they are applying, and employment eligibility will be verified as a condition of hire.