At DUPLEX Elevators, we are seeking a Key Account Manager (KAM) to join our Commercial Team. You will report directly to the Commercial Director and play a pivotal role in managing and developing key accounts nationwide. The selected candidate will be responsible for strengthening relationships with strategic clients, ensuring their loyalty, contract renewals, and identification of new business opportunities. If you are proactive and solution-oriented, eager to join a company experiencing rapid expansion while preserving the family-oriented, close-knit spirit of its origins, this is your opportunity! Who are we? At DUPLEX, we specialize in the maintenance, installation, modernization, and manufacturing of elevators, lifts, stairlifts, escalators, and garage doors. Since our inception, we have upheld a firm commitment to enhancing people's quality of life and being a trusted, customer-focused brand. With 50 years of experience in the vertical transportation sector, DUPLEX offers a culture and values that support both personal and professional growth. We operate across 22 provinces in Spain, maintain over 36\.000 units, and employ more than 600 professionals. What will you do on a day-to-day basis? – Manage and develop the key account portfolio, maintaining close, trust-based relationships with clients. **– Identify new business opportunities within accounts:** modernizations, service expansions, and new projects. – Monitor near-term performance of your accounts and propose actions to improve their trajectory. – Participate in key negotiations, aiming for mutually beneficial and long-lasting agreements. – Coordinate with other departments (technical, planning, billing, etc.) to ensure services are delivered correctly and with high quality. – Identify potential account risks (cancellations, incidents, etc.) and proactively implement solutions. – Analyze market trends and competition to identify growth opportunities. – Define and monitor individualized plans for each strategic client. What are we looking for in you? – Preferably an engineering degree (Industrial, Mechanical, Electrical or related field). – Knowledge or experience in the vertical transportation sector, maintenance, or technical services is highly valued. – Experience managing key accounts or strategic clients. – A commercial profile with strong negotiation skills and the ability to identify and develop business opportunities. – An autonomous, organized individual with a global outlook, capable of managing multiple accounts and analyzing their performance to make informed decisions. What does DUPLEX offer you? – Permanent full-time employment contract and job stability. – Flexible compensation plan with tax advantages, including comprehensive health insurance, meal vouchers, transport allowance, and childcare support. – Company mobile phone and vehicle. – Immediate integration into a nationally expanding company. – Joining a close-knit, family-oriented team. Where? – Madrid, Community of Madrid.
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
