Service Delivery Manager New

Description

Job Summary: We are seeking a Service Delivery Manager to govern critical technology services, manage SLAs, FinOps, and lead continuous improvement initiatives in 24x7 environments. Key Highlights: 1. Lead critical technology services in 24x7 environments 2. Manage FinOps and cloud service cost optimization 3. Drive continuous improvement and automation NEORIS, now part of EPAM, is a Digital Accelerator helping companies step into the future, with over 20 years of experience as Digital Partners to some of the world’s leading companies. We are more than 4,000 professionals across 11 countries, with a multicultural, startup-like culture that fosters innovation, continuous learning, and the creation of high-impact solutions for our clients. We are looking for: **Service Delivery Manager (SDM)** **Key Responsibilities:** * Govern the service by leading steering committees and ensuring proper execution of operational processes. * Be accountable for Service Level Agreements (SLAs), preparing and presenting monthly performance reports. * Manage relationships with Client stakeholders, including Platform teams (L2\) and Product teams (L3\). * Oversee service financial management (FinOps), preparing cost optimization and operational efficiency reports. * Drive continuous improvement, automation, and team productivity enhancements. * Manage hierarchical escalations and resolve conflicts, acting as the point of reference during critical situations. **Requirements:** **Mandatory:** * **Minimum 8 years of experience leading critical technology services in 24x7 environments\.** * Demonstrable experience in **cloud service management and operations in multi-cloud environments**. * Advanced knowledge of Agile methodologies (Scrum/Kanban). * Experience managing SLAs, reporting, and engaging with business and technology stakeholders. * Solid understanding of FinOps principles applied to cloud services. * Excellent communication, negotiation, and leadership skills. **Desirable:** * Experience with Microsoft Azure and Amazon Web Services (AWS). * Knowledge of data management, data platforms, data governance, and Artificial Intelligence initiatives. * Technical certifications (Azure, AWS, ITIL, PMP, FinOps Practitioner). * Experience in digital transformation engagements with corporate clients. **We Offer** * Permanent contract with competitive salary * Flexible work arrangements and remote work options. * Personalized career path and continuous training (certifications, English, etc.). * Participation in stable projects with strong technical components. * Flexible working hours and focus on work-life balance. * Social benefits tailored to your needs We invite you to learn more about us at http://www.neoris.com, Facebook, LinkedIn, Twitter or Instagram: @NEORIS. Mónica Ortego \#LI\-MO1