Customer Service - Museum

Description

Position Summary: We are seeking a customer service professional for our museum team, responsible for ensuring a comprehensive and high-quality experience for visitors. Key Responsibilities: 1. Comprehensive visitor assistance at the ticket counter and inside the museum 2. Group reservation management and interdepartmental coordination 3. Incident resolution and on-site assistance during the museum tour **We are looking to hire a customer service representative to strengthen our Museum team.** Your mission will be to provide comprehensive, high-quality visitor assistance, ensuring a seamless experience—from ticket and reservation management to in-museum guidance. What will you do upon joining the team? * **Ticket Counter Assistance** + Full ticket management: sales, exchanges, and incident resolution; information on pricing, visit types, opening hours, regulations, and special activities. + Visitor consultation tailored to the type of experience they seek. + Cash register opening and closing. + Daily cash reconciliation and revenue control. + Cash float management and change requests. * **Reservation Management and Coordination** + Management of group reservations, including schools, travel agencies, and tour operators. + Communication and coordination with other departments (Academy, Shop, Restaurant, Events, Marketing, etc.). + Responding to email and telephone inquiries. + Group calendar organization and availability tracking. * **In-Museum Customer Service** + Visitor reception and on-site assistance during the museum tour. + Clarification of questions and incident resolution. + Monitoring and supervision of visitor flow. + Guiding groups when necessary. What do we value in this position? * Prior experience in customer service, tourism, ticketing, hospitality, or similar environments. * Experience in museums, cultural centers, or high-traffic venues is highly desirable. * Basic proficiency with digital tools and ticketing systems. * Advanced English proficiency is mandatory. Catalan, German, and French are assets. * Flexible working hours and availability to work weekends and public holidays.