IT Systems Administration Internship

Description

**Are you the person everyone turns to when something goes wrong with the computer? Are you interested in the IT world, hardware, and learning by providing real user support?** At **IBG**, we are looking for someone to join our **IT Systems** team, eager to learn from within how technical support operates in a dynamic company: devices, access rights, incidents, users, tools, and extensive troubleshooting. If you enjoy solving problems, handling equipment, and understanding why something fails — so you can fix it — this position could be an excellent way to start. ### **What will be your mission?** Support the IT team in maintaining and ensuring the proper functioning of the company’s equipment, tools, and IT systems. You will learn how to manage incidents, prepare devices, configure access rights, and assist users in using everyday digital tools. ### **What will you do on a day-to-day basis?** * Provide support in addressing and resolving technical incidents. * Assist users with questions about devices and digital tools. * Record and track assigned incidents. * Collaborate in preparing and configuring devices for new hires. * Support the assembly and setup of workstations. * Assist in managing devices and equipment assigned to users. * Perform basic functionality checks on devices. * Support the creation, configuration, and deactivation of users and access rights. * Collaborate on software and application updates, as well as basic maintenance tasks. ### **What are we looking for?** * Currently pursuing studies in **Microcomputer Systems and Networks, Information and Communications Technology, or a related field**. * Eligibility to enter into a training agreement with your educational institution or university. * Professional-level English proficiency. * Basic knowledge of **systems, networks, and hardware**. * Basic programming knowledge is a plus. * Prior internships or experience in IT support environments is valued. ### **This position is right for you if…** * You don’t settle for “it doesn’t work”: you enjoy investigating what’s happening and how to fix it. * You’re interested in IT support, systems, and digital tools. * You learn technical processes easily and apply them to real-world scenarios. * You can explain things clearly and help users effectively. * You are organized, solution-oriented, and eager to grow in the IT field. ### **What do we offer?** * The opportunity to join a young team within a group of brands including **D.Franklin, Conguitos, Break\&Walk and KALK**. * Hands-on learning about how IT support functions within a real company. * Full-time or part-time schedule, depending on your training agreement. * Flexible working hours and early finish on Fridays at 2:00 PM\. * Employee discounts across our brands. * Office catering available at employee rates. ### **Will you join our team?** If you want to start your career in IT, learn by tackling real cases, and help technology function smoothly every day, we’d love to meet you.