NOC Technician – Networks

Description

Job Summary: We are seeking a professional to perform proactive network monitoring, incident management, escalation, KPI tracking, customer communication, and continuous process improvement. Key Highlights: 1. Opportunity for technical and professional growth. 2. Join a leading technology company in Iberia. 3. Excellent working environment. Joining **Grupo Aire** means becoming part of a technology company with a clear mission: to connect, transform, and empower businesses and organizations through Telco, Cloud, and IT solutions. Comprising leading companies such as **Aire Networks**, Ar Telecom, Idecnet, Stackscale, Teradisk, and SysAdminOK, we are an established group both nationally and internationally, and a recognized IT reference in Iberia. If you are passionate about challenges and committed to continuous technical growth, this role is for you. **What will your day-to-day look like?** * Proactive monitoring of the network and critical services. * Incident management and initial diagnosis (N1/N2). * Effective escalation to technical teams when required. * Tracking of KPIs, SLAs, and adherence to operational procedures. * Documentation of incidents and updating of operational reports. * Communication with customers and vendors to ensure efficient resolution. * Contribution to continuous improvement of NOC processes and tools. **What are we looking for?** * Technical education in Network Engineering, Systems Administration, or related field. * Prior experience in NOC environments, 24/7 support, or network monitoring. * Knowledge of networking protocols, troubleshooting, and monitoring tools. * Ability to work under pressure and prioritize critical incidents. * Strong communication skills, teamwork orientation, and results-driven mindset. * Technical English (B1–B2 level preferred). **What do we value?** * Certifications such as **CCNA**, **JNCIA**, **CCNP**, **MTCNA**, or similar. * Experience in operator networks, telecommunications providers, or ISP environments. * Knowledge of NOC process automation and optimization. * Proactive approach and solution-oriented attitude. **What can we offer you?** * Permanent contract and full-time schedule. * Continued technical and professional development. * On-site work at our Elche office. * Flexible start time. * 23 working days of annual vacation to disconnect and recharge. * **Don’t miss out on our Campus Aire University!** Access all available training and review past courses to advance your career in telecommunications and cloud. * Discounts on our products so you can enjoy what we offer. * Access to Club Aire discounts, featuring amazing offers in fashion, travel, entertainment, hospitality, automotive, and electronics—take advantage! * **An outstanding working environment!** At Grupo Aire, we firmly believe that diverse and inclusive teams drive innovation, transformation, and better outcomes. Therefore, we actively promote and guarantee inclusion for all individuals, regardless of gender, age, sexual orientation or identity, culture, disability, or any other personal condition. Our commitment is to build an environment where every individual can contribute their talent and grow professionally. ***At Grupo Aire, equality unites us; diversity strengthens us***