DESCRIPTION OFFER **SAT TECHNICIAN ENGLISH AND SPANISH** Rointe is a leading company in low-consumption electric heating, whose mission is to provide advanced and energy-efficient climate control solutions in the national and international markets. From our After-sales Department, we are seeking a bilingual SAT Technician (Spanish and English) for after-sales incident resolution, remote support, and administrative case management. **Responsibilities** **Phone support for after-sales incidents:** Receive and resolve customer calls, perform initial diagnostics, and refer cases when necessary. **Videoconference support:** Guide customers remotely via video call to resolve connection and configuration issues. **Communication networks support:** Advise on mobile devices and home router configurations to restore connectivity and service. **Updating tracking records:** Register, update, and close incidents in tracking systems. **Documentation and administrative management:** Prepare and maintain complete after-sales files, communicating their status to relevant departments. **Coordination with technical teams:** Escalate and coordinate interventions with field technicians and other departments to ensure effective solutions. **Required Profile** **Education:** Higher Technician, Advanced Vocational Training, Engineering or equivalent qualification will be considered. **Experience:** Previous experience in technical support, customer service, or SAT positions. **Languages:** Advanced spoken and written English; an oral test with a native speaker will be conducted during the selection process. **Technical knowledge:** Basic home networks; mobile and router configuration; proficiency with office software tools. **Tools:** Advanced user level in Office. **Personal skills:** Assertiveness, excellent communication ability, customer orientation, ability to work under pressure and as part of a team. **Desired additional competencies:** Proactivity, attention to detail, problem-solving orientation, and continuous improvement. **Conditions** **Working hours:** Monday to Thursday from 08:00 to 17:00 and Friday from 08:00 to 14:00. **Work mode:** ON-SITE **Contract type:** 6-month temporary contract with possibility of extension. **Environment:** Work in a stimulating and collaborative environment that promotes innovation and professional development. Why join **Rointe**? At **Rointe**, we value our employees as our most important resource. We offer a dynamic and collaborative work environment where each team member has the opportunity to significantly contribute to the company's success.