**Do you want to be part of an organization that supports companies on their journey towards excellence?** Are you motivated to contribute to the continuous improvement of the business community by providing close, agile, and high-quality customer service? At **AENOR**, we are looking for a **Client Manager** who wants to grow in a collaborative, dynamic environment with impact. You will be the main point of contact for our clients, guiding them throughout their journey with AENOR and ensuring every interaction adds value. ### **What will your experience be like as a Client Manager at AENOR?** **Relationships that create impact from day one** You will have direct contact with clients, understanding their needs, resolving inquiries, and ensuring close, agile, and empathetic service. **Autonomy backed by expert support** You will independently manage your client portfolio, supported by technical and commercial teams to deliver tailored, high-quality solutions. **Tools that enhance your management** You will use CRM and advanced office tools (Excel, Access, Power BI) to track clients, analyze data, and improve processes. **Real impact on customer experience** Your work will be key to customer retention, renewal, and satisfaction, directly contributing to the sustainable growth of the organization. **Continuous learning in certification and management** You will gain knowledge about management systems, certification processes, and technical regulations, enabling professional development. **Benefits that make a difference** Summer reduced working hours, continuous training, flexible compensation, a collaborative environment, and real opportunities for career growth. ### **What will help you succeed in this role?** **Proactivity** Ability to anticipate customer needs, identify improvement opportunities, and maintain active presence on digital channels. **Experience** At least 3 years in customer service, account management, or similar administrative roles. **Technical knowledge** Advanced proficiency in office software. Experience in management system certification and proposal preparation will be valued. **Languages** Knowledge of English will be an advantage. **Key competencies** * Active listening and empathy * Communication and problem-solving skills * Collaboration and commitment * Results orientation and continuous improvement ### **Your purpose as a Client Manager** You will be the link between AENOR and its clients, ensuring an excellent experience at every stage of the process. You will help strengthen trust-based relationships and drive the development of the business community. **Will you join our mission?** Ubicaciones Basque Country Estado remoto Hybrid