Multifunctional Receptionist (32h) – Hotel Ibis Styles Zaragoza Centro Location: Zaragoza (city center) Type of contract: Part-time (32 hours per week) Shifts: Rotating (morning, afternoon, and night) Start date: October 20 Work mode: On-site employment About us Our Ibis hotel, located in the heart of Zaragoza, is part of the international Accor Hotels network. We have 70 rooms and offer functional, efficient, and friendly service to both leisure and business guests. If you are passionate about hospitality, enjoy customer interaction, and are looking for an opportunity to grow within the industry, we would love to hear from you! What are we looking for? A dynamic, versatile, and customer-oriented individual eager to join a motivated and committed team. Someone who enjoys welcoming our guests as a true Heartist: with heart, open mind, and a service-oriented attitude. Main responsibilities * In-person, telephone, and email customer service. * Performing check-in and check-out procedures, as well as managing reservations and billing. * Handling guest issues and providing personalized assistance during their stay. * Setting up, dismantling, and restocking the buffet breakfast according to shift requirements. * Administrative tasks related to the reception role. * Collaborating with other departments to ensure an excellent guest experience. Requirements * Previous experience in hotel reception. * Intermediate to advanced level of English (other languages are a plus). * Proficiency with computer tools and hotel management software (experience with OPERA PMS is a plus). * Flexible availability to work rotating shifts (including nights and weekends). * Proactive attitude, strong communication skills, and clear customer focus. * Ability to work independently and as part of a team. What we offer * 32-hour weekly contract with rotating shifts. * Ongoing internal training. * Positive work environment and team culture. * Salary in accordance with the collective hospitality agreement. * Opportunities for career growth within the Accor network. Schedule and availability * On-site work * Availability to work weekends and public holidays * Rotating shifts: morning, afternoon, and night If you want to become part of a team dedicated to service excellence and real growth opportunities, we look forward to receiving your application! Job type: Part-time Scheduled hours: 32 per week Benefits: * Uniform provided Work location: On-site