Job Summary: We are seeking a Tax Support Agent to deliver exceptional support to customers and advisors, ensuring the efficiency and reliability of our programs. Key Responsibilities: 1. Provide direct assistance to customers with tax program inquiries. 2. Serve as the point of contact to resolve tax advisors’ questions. 3. Support billing management and collections processes. Let’s Shape the Future Together! **About Us** -------------------- Cegid is the European leader in **cloud-based business management solutions** for the finance (treasury, tax, ERP), human resources (payroll, talent management), CPA, retail, and business sectors. In today’s rapidly changing world, Cegid and its **5,000 employees** make it possible to help our 750,000 customers unlock their potential through innovative and purpose-driven business solutions. **Make more possible** is our mission. It reflects who we are, how and why we do what we do for our customers. Thanks to this, we can affirm that we work every day to shape their future, ours, and that of our customers’ industries — a future we have been defining for years alongside our employees, inventing solutions that transform how people work, for sustainable performance. The office is located in **Santander.** **What will be your key objectives as a Tax Support Agent?** You will be responsible for delivering exceptional support to our customers in the Tax area. This role is vital to ensure that our users can efficiently navigate and use our suite of tax programs, and to maintain the excellence and reliability of our software. As a Tax Customer Care Support Agent, you will: * **Customer Support:** Provide direct assistance to customers with inquiries or issues related to our suite of tax programs. * **Advisor Support:** Serve as the point of contact to resolve tax advisors’ questions and ensure the effectiveness of their services. * **Incident Reporting:** Collect information on bugs to continuously improve our programs from a technical perspective. * **Accounting Support:** Assist in accurately recording accounting entries while complying with current regulations. * **Billing and Collections Management:** Support billing management and collections processes, ensuring an efficient payment flow. **About You** -------------------- * Vocational training in Administration and Finance, Business Administration and Management (ADE), or related fields. * Advisory Experience: Prior experience in tax advisory or consulting firms is highly valued. * Excellent communication skills are essential, as you will be in constant contact with users. * Proficiency in Excel is mandatory. * Beyond business skills, we seek talented professionals eager to demonstrate and explore their potential by opening new opportunities with us. It is your curiosity, teamwork spirit, and commitment that will make the difference. **Skills** --------------- Tax Advisory Excel **Our Commitment** -------------------- At Cegid, the **diversity of our talents** is a strength we value, recruiting based on your **skills** and your **potential** to learn and grow alongside us. We offer a professional environment where each person can fully flourish and express their uniqueness. Our commitment rests on **three fundamental pillars**: **gender equality**, **inclusion of persons with disabilities**, and representation of **all forms of diversity**. Pascal GUILLEMIN HR Director