Browse
···
Log in / Register
Job Summary: Telefónica Tech is seeking a Change Management specialist for Identity and Access ecosystems in critical 24x7 environments, focused on operational control and analysis. Key Highlights: 1. Operational control role, technical analysis, and risk management 2. Working in a critical 24x7 IAM environment 3. Promoting equality and diversity within the team **What is Telefónica Tech?** Telefónica Tech is the leading digital transformation company within the Telefónica Group. We offer a comprehensive portfolio of integrated technological services and solutions in Cybersecurity, Cloud, IoT, Big Data, Artificial Intelligence, and Blockchain, supporting our clients throughout their digital transformation journey. We are a team of over 6,200 bold professionals working daily from various locations worldwide to achieve excellence through leadership rooted in transparency and teamwork. If you identify with our core values, we look forward to meeting you! www.telefonicatech.com**What do we do in the team?** Within Telefónica Cybersecurity & Cloud Tech’s **Profiling** unit, we ensure information security and protection through access control and identity management. Our focus is on implementing and operating solutions that enable our clients to securely and efficiently access systems while maintaining data integrity and confidentiality. **What will your day-to-day be like?** Your mission will be to ensure all changes within the Identity and Access ecosystem are planned, documented, coordinated, and executed without risking service continuity. You will act as a cross-functional control point between technical teams, operations, customers, and the Change Advisory Board (CAB), ensuring every change is fully prepared before reaching production. This is not an administrative role: it is an **operational control, technical analysis, and risk management** role. You will work in a critical 24x7 IAM environment where an incorrect change could impact thousands of users. Your day-to-day responsibilities include: + Technical review and validation of change requests + Analysis of operational and security impact + Classification of changes (minor / major / urgent) + Preparation and defense of changes in CAB meetings + Design of execution time windows + Management of conflicts between concurrent changes + Coordination with Level 1 / Level 2 / Level 2.5 teams + Validation of technical documentation + Verification of rollback plans + Monitoring of overnight execution + Confirmation of proper change closure + Generation of daily operational reports + Weekly consolidated report + Tracking of critical certificates + Traceability control in ITSM tools + Post-implementation review (PIR) + Identification of operational risks + Continuous improvement of the change process + Communication with customers and vendors + Prevention of production impacts **And for this, we believe it would be ideal if you had…** **Education** + Higher education degree in Computer Science or Telecommunications (or equivalent recognized qualifications) + ITIL Foundation (desirable) **Experience:** + 1–2 years of experience in change management within critical environments + Experience with 24x7 services + Hands-on participation in CAB meetings + Change management experience in production systems + Experience working in environments with restricted change windows **Skills and Knowledge** + ITIL Change Management + ITSM tools (ServiceNow / Remedy / similar) + Change window management + Technical impact analysis + Operational risk management + Change traceability + Structured technical documentation + Rollback plans + Post-Implementation Review (PIR) + IAM ecosystems (SSO / PAM / IGA – desirable) + Digital certificates + Basic monitoring Certifications + ITIL v4 Foundation (mandatory) + ITIL Managing Professional (desirable) **The following skills would align well with the team and project requirements:** + Initiative and proactivity + Strong communication skills across different levels and stakeholders (end users and IT departments), interpersonal relationship abilities, and customer orientation. + High analytical and problem-solving capability. + Proactive, entrepreneurial, responsible, and service-committed individual. + Ability to work both autonomously and collaboratively within a team. **Languages** + Desirable: English (B2) **What do we offer?** * Work-life balance measures and flexible working hours. * Ongoing training and certifications. * Hybrid remote work model. * Attractive social benefits package. * Excellent dynamic, multidisciplinary work environment. * Volunteering programs. **#WeAreDiverse #WePromoteEquality** We firmly believe diverse and inclusive teams are more innovative, transformative, and deliver better results. Therefore, we actively promote and guarantee inclusion for all individuals regardless of gender, age, sexual orientation or identity, culture, disability, or any other condition. We want to meet you!
