We are looking for people who enjoy details, who ask questions until they fully understand the context, and who can explain things in a simple way. **What do we need?** * University degree equivalent to a bachelor's degree, diploma, or technical engineering, **officially recognized in Spain**, in case of degrees obtained abroad. Experience * In user support services within the functional domain of IT applications. * In the use and functional advisory of complex corporate applications in the public sector. **What will your day-to-day look like?** You will serve as the functional reference point for users who require more than just technical support: someone who understands the 'why' and 'how' behind procedures. * Provide specialized functional support for applications, resolving usage questions and guiding correct application of procedures. * Handle and manage functional incidents, queries, and requests, performing diagnostics, thoroughly documenting each case, and coordinating escalations when business issues or change requirements arise. * Collaborate in the creation and updating of user manuals, functional guides, and training materials, identifying common question patterns and communicating them to training and digital competence teams. And **what do we offer you?** * A stable, highly visible project focused on supporting key profiles within a major user support service. * An indefinite-term contract, full-time schedule, and a **rotating shift work model from ***7\.00 to 20\.00 hours***, allowing you to take advantage of less conventional time slots to balance personal errands and leisure time. * Shift planning with advance notice, so you can organize your life outside work with peace of mind. * English classes, support for certifications (e.g., ITIL), and a career development plan that nurtures both your technical growth and your user-facing skills. * Medical insurance with no co-payments and a competitive salary
David Muñoz
Indeed · HR
David Muñoz
Indeed · HR
