Job Description Join our team and participate in creating the best customer experience in the industry! At Telpark, we are always developing new products to meet our customers' needs for both parking and on-street regulated parking. We are transforming the future of the mobility industry by collaborating with cities, governments, and users to create a better and more sustainable world. We will support you throughout your learning journey at Telpark so that you understand business needs and the customer experience strategy to deliver the best-in-class customer experience. **RESPONSIBILITIES** · Manage incidents from our customers arising from our off-street parking and on-street regulated parking operations through various communication channels. · Process payment refunds and cancellations resulting from our operations, both in our own parking facilities and integrated partner locations, across all cities where our Telpark app operates. · Review processes you are involved in and propose improvements and changes that enhance customer service and improve our customer satisfaction metrics. · Perform prospecting and commercial information tasks as required by our marketing and retail departments. **WORKING HOURS:** \- Monday to Friday from 09:00\-18:00, rotating afternoon shifts from 14:00\-21:00, and Saturdays from 08:00 to 15:00\. \- Immediate start required. **SKILLS** · Customer focus: understand our customer journey and contribute to building the best customer experience in the industry. · Teamwork: you will be part of an innovative and creative team. At Telpark, our motto is "stronger together," and we truly live by it. Your work depends on others in the departments, and other areas depend on your work to achieve our business goals. · Change management: our industry continuously evolves, and we must keep enhancing our ability to design new products that meet customer needs while delivering optimal service levels. For this reason, the customer service team must continuously adapt. · Autonomy: we are a large team focused on efficiency, so we expect you to have the autonomy to manage incidents and perform your duties independently, as well as clarity on when approvals are needed to resolve specific issues. · Proficiency with systems: due to our constant expansion with new products and business models, as well as the acquisition and bidding of new parking lots and regulated parking zones, we have a complex IT ecosystem requiring knowledge and operation across multiple computer systems. **REQUIREMENTS:** \- University degree \- 1\-3 years of experience in similar roles \- Knowledge of English and Portuguese is desirable Basic understanding of information security (Policies, Regulations, and Security). Job type: Full-time, Temporary contract Contract duration: 2 months Salary: 22\.000,00€ per year Benefits: * Language courses offered * Company-provided laptop Education: * Bachelor's Degree (Required) Job location: Hybrid remote work in 28020 Madrid, Madrid province