We are a long-established company dedicated to the sale and distribution of food products at three temperature levels (ambient, cold, and frozen). Our headquarters is located in Valencia, and we have presence in other regions of the country. We are hiring! We are looking for a person for Customer Service and Orders at our Valencia office. We seek someone energetic, with good communication skills and motivated to work in a dynamic environment. **Main responsibilities:** * Attend to and support customers in their inquiries and needs. * Record, manage, and resolve incidents related to orders, deliveries, or products. * Follow up on complaints until fully resolved. * Ensure customers receive clear information, realistic timeframes, and effective solutions. * Provide support to the order team when needed. **Requirements:** * Proficiency in office tools and intermediate Excel skills. Willingness to undergo continuous training and adapt to change. * Problem-solving attitude, detail-oriented, committed, and respectful of rules and procedures. * Strong verbal and written communication skills. * Previous experience in customer service and order management will be valued. **What we offer:** * Working hours: Monday to Friday from 08:00 to 16:00 * Salary: 1573€ gross per month * Position type: Full-time, permanent contract * Work location: On-site If you think you're a good fit, send us your application and join a team where service quality and continuous improvement are part of everyday life.