Support Engineer

Description

Summary: Support Engineer provides technical assistance, resolves system issues, monitors infrastructure, and collaborates with teams to maintain reliable global business operations. Highlights: 1. Provide technical support for hardware and software issues promptly 2. Monitor systems, identify incidents, and escalate critical problems quickly 3. Collaborate with development teams for issue resolution effectively ### **Job Description** Support Engineer provides technical assistance, resolves system issues, monitors infrastructure, ensures service availability, collaborates with teams, documents solutions, and improves performance to maintain reliable business operations globally. ### **Key Responsibilities** * Provide technical support for hardware, software issues promptly * Monitor systems, identify incidents, escalate critical problems quickly * Troubleshoot network connectivity and performance related issues efficiently * Document solutions, maintain knowledge base and procedures accurately * Collaborate with development teams for issue resolution effectively * Perform root cause analysis for recurring incidents systematically * Ensure service level agreements and response times compliance * Assist deployment, configuration, and system maintenance tasks regularly. ### **Skill \& Experience** * Strong troubleshooting skills across operating systems and applications * Knowledge of networking concepts, protocols, and diagnostics tools * Experience with monitoring tools and incident management platforms * Excellent communication skills for technical and nontechnical stakeholders * Basic scripting knowledge using Python, Bash, PowerShell languages * Understanding of cloud platforms, virtualization, and infrastructure services. **Note**: Salary depends on experience and skills and is paid in local currency. * Date Posted March 29, 2026 * Location Madrid * Offered Salary: 87000 \- 97500 / year * Expiration date October 23, 2028 * Experience Fresher * Gender Both * Qualification Bachelor Degree