Operational Design Data Analyst

Description

Job Summary: Analyst responsible for integral control of operational data, leading the lifecycle of information services, and improving processes. Key Highlights: 1. Lead Data Projects for Third-Party Services 2. Continuous Improvement: Design and Implementation of Experiments 3. Data-Driven Operational Monitoring and Control MISSION Reporting to the Head of Operational Design within Santalucía’s Procurement Directorate, the mission is to ensure, through data, comprehensive operational control over subscription, policy management, invoicing, non-payment, and collection channels; and to act as Product Owner leading the end-to-end lifecycle of third-party information services related to policies and invoices. JOB RESPONSIBILITIES Lead Data Projects for Third-Party Data Services Participate in projects enabling communication with third parties regarding Santalucía’s policy or invoice data. Maintain and evolve these services. **Continuous Improvement:** Design and implement experiments (A/B) on processes to optimize them in collaboration with relevant departments. Propose an improvement roadmap with impact estimation. **Data-Driven Operational Monitoring and Control:** Define and maintain an operational dashboard (subscription, issuance, endorsements, billing, non-payment, recovery, cancellations/reactivations). Build and automate control metrics and SLA/KRI indicators per process/channel/system (daily-weekly-monthly). Implement early-warning alerts. **Automation and Self-Service:** Deploy self-service dashboards (Power BI) and reusable templates. Document and train business users on responsible data usage and KPI interpretation. Analytics and Reporting Conduct root-cause analyses on friction points (issuance, collections, invoice returns). Measure impact of initiatives (e.g., new non-payment logic, reminders, changes in collection methods). Prepare executive reports and data narratives (storytelling) oriented toward decision-making. REQUIREMENTS **Desired Experience:** Minimum 5 years’ experience in data analytics applied to operations (ideally in insurance or banking/financial services). Experience as Product Owner / Business Analyst in data services or integrations with third parties in the sector. Insurance industry experience is a plus. **Preferred:** Knowledge of and interest in Santalucía’s business model, objectives, product portfolio, organizational structure, culture, and strategies. **Required Knowledge:** Bachelor’s degree and/or university degree, preferably in Business Administration, Engineering, Mathematics, or Economics. A Master’s degree in Insurance Business, Business Intelligence, or Big Data is a plus. Knowledge of insurance processes and products. **Skills:** Ability to collaborate cross-functionally with diverse and heterogeneous teams. Transformational and innovative mindset. Orientation toward internal and external customers. Attention to detail and commitment to excellence in task execution. Ability to manage multiple projects and priorities. Proactive approach. Management of multidisciplinary teams. At SANTA LUCIA S.A., Cª SEGUROS, we work to guarantee real and effective equal opportunities, promoting professional development and workforce diversity, aligned with our commitment to UN Agenda 2030 Sustainable Development Goal 5 (Gender Equality). **Province:** Madrid **Company:** SANTALUCIA SEGUROS **Date:** Mar 5, 2026