IT SUPPORT TECHNICIAN LEVEL 1

Description

Job Summary: We are seeking an IT Support Technician to serve as the first point of contact for customers, managing technical incidents and inquiries at an HR-focused startup. Key Highlights: 1. Join the founding team of a growing startup 2. Real impact on the product and customer experience 3. Dynamic, close-knit, and autonomous work environment Join the founding team of one of the most promising HR SaaS platforms in the market. At Auria HR, we believe the future of Human Resources lies not only in digitizing processes but in truly simplifying them. Our goal is to help companies manage people more efficiently, humanely, and simply. That’s why we’re building a startup that combines: * An intuitive HR software covering the entire employee lifecycle. * Expert HR and payroll services, enabled by a high-level strategic partnership. ️ What will be your mission? We’re looking for an IT Support Technician who will serve as the first point of contact for our customers and help them get the most out of our platform. Your main responsibilities will include: * Managing customer technical incidents and inquiries. * Providing functional and technical support for Auria HR software. * Communicating with customers primarily via email (and occasionally through other channels). * Logging, tracking, and resolving support tickets. * Collaborating with the product and development teams to escalate incidents and propose improvements. Requirements Mandatory: Excellent written communication skills, as you’ll handle incidents and inquiries primarily via email with customers. * Prior experience in IT support, technical support, or customer service within digital or SaaS environments. * Ability to explain technical concepts clearly and simply. * Customer-oriented mindset and problem-solving attitude. * Strong organizational skills and attention to detail. * Vocational training in IT or equivalent. Preferred Qualifications * Prior experience with HR software, payroll systems, or HR Tech environments. * Experience working in startups or fast-growing environments. * Basic knowledge of systems, web applications, or ticketing tools. What We Offer * Opportunity to join the founding team of a rapidly growing startup. * Real impact on the product and on our customers’ experience. * Dynamic, close-knit, and autonomous work environment. * Genuine opportunities for professional growth. If you believe you match this profile and want to take a leap forward in your professional career, don’t hesitate to apply and become part of Auria HR!