Front Office Trainee

Description

Job Summary: We are seeking a Reception Assistant to join an international team, delivering 5-star customer service and developing organizational and interdepartmental skills. Key Highlights: 1. Training in 5-star hotel standards and LHW customer service 2. Development of communication and customer service skills 3. Opportunity to join a multidisciplinary team * Camiral, A Quinta Do Lago Resort * Girona * * ### **Experience** No experience required * ### **Salary** Compensation not specified * + ### **Area \- Position** **Hospitality, Tourism** - Reception Assistant + ### **Category or Level** Employee + - ### **Vacancies** 3 - ### **Applicants** 3 - * ### **Contract** Internship Contract * ### **Working Hours** Full-time Continuous recruitment process. ### **Responsibilities** a. Scope of the position The student will join an international Front Office team in which they will be trained in Opera, Concept (golf and Spa reservation), LHW’s standards and 5 star hotel customer service. They will be working along with other Receptionist in order to reinforce their communication skills, customer service abilities, invoice issuing, relation with other departments and organization skills. At the end of the internship, students will be able to provide a 5 star LHW customer service, have a general knowledge of a Spanish Hotel Industry, enhance their organizational skills and have a deeply understanding of inter\-departmental communication. b. Duties and responsibilities: • assist the guests at the reception • assist the Supervisor with any task required according to the service level • provide a 5\* service, according to the LHW standards and values • prepare the room rack, invoices, collaborate in daily task of Front Office • carry on daily task as of the department along with Concierge and Bellboy • provide tourist information to guest and help to promote the resort outlets • answer the phone and deal with guest’s requests • follow the indications of the supervisors and HoDs ### **Requirements** • fluent in Spanish, English and another European language • excellent communication skills • ability to work independently • ability to integrate into a multidisciplinary team • flexibility and adaptability • proactive and passionate about guest service • No previous work experience is required • Candidate must be eligible for obtaining a Spanish Visa – NIE in order to perform the working agreement. ### **Offered** • Accommodation in shared housing with other trainees • Pocket money 400€/month • 40 working hours a week (8 hours a day) • One meal per working shift • Uniform (except shoes) • Benefits in the use of our facilities and golf courses (subject to availability) and discounts in our outlets