We are the Official Technical Service for the brands JUNKERS BUDERUS and BOSCH for the repair and maintenance of gas, diesel, electric appliances and air conditioning. Our mission is to provide boiler repair and maintenance services with the highest standards of quality and safety, contributing to the well-being and comfort of our customers. We strive to be a reference in the industry, offering fast and effective solutions that extend the lifespan of boilers, always focusing on the satisfaction and trust of those who rely on us. **Requirements:** \- Previous experience in customer service or similar role. \- Strong communication skills and problem-solving ability. \- Basic computer knowledge and experience using management systems. \- Ability to work in a team and under pressure. **Responsibilities:** **\- Phone support and incident handling:** Receive customer calls reporting malfunctions or issues with their boilers. **\- Appointment scheduling and follow-up:** Schedule appointments for boiler repairs and maintenance. **\- Customer advisory:** Provide detailed information about maintenance contracts and appliance warranties. \- **Record updating:** Keep records updated regarding each customer interaction, including problem descriptions. **\- Incident management:** Handle customer complaints, referring more complex issues to responsible personnel when necessary. **Working conditions:** \- Permanent contract \- Working hours from Monday to Friday, 09:00 to 18:00 (with one hour for lunch) \- Competitive salary \+ incentives Type of position: Full-time Work location: Onsite