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Other languages valued.\n* Project leadership skills.\n* Experience in similar role, leading teams in interdisciplinary working environments.\n* Analytic skills for root cause analysis processes.\n* Autocad knowledge.\n* Knowledge in design with Solid Works or Catia, programmation with PLC's Siemens (step 7, TIA portal, WinCC), robotics (robots KUKA, sistemas KRC4 y KRC5\\).\n* Knowledge in SAP\\-PM will be valued.\n* MS Office.\n\n \n\n\n**Our Offer**\n\n \n\n\n\nWe will provide a collaborative environment working on exciting assignments, along with ongoing personal \\& career development opportunities. \n\nWe encourage you to apply even if you don't meet every single requirement. You may just be the right candidate for this or other roles! \n\nAfter receiving your online application, the interview process will typically be, a screening call followed by Personal Interview(s).\n\n \n\n\\#DiversityMatters with our inclusive culture, we welcome applications from all social, religious \\& ethnical backgrounds, disabilities both mental and physical, identities (gender) and neurodivergent people.\n\n\nDo you have any question?\n\n \n\n\nES \n\n**Facts about the job**\n-----------------------\n\nEntry level: Experienced hires\nPart\\- / Full\\-time: Full Time\nFunctional area: Production \\& Industrial Engineering\nDepartment: BU2 Thermal and Fluid System\nLocation:\nMontblanc, ES, Montblanc\nCompany: MAHLE Behr (ES)\n**Closing date for applications** \n\nDon't waste any time, apply while the position is online.\n\n \n\n\n**Your future at MAHLE**\n------------------------\n\n\nAs a team player and someone who thinks ahead, you can deploy all your skills with us. In cooperation with colleagues from different countries and areas, you contribute in designing the mobility of the future. When selecting MAHLE, you choose trend\\-setting technologies and strategies. Are you interested in working with us and developing efficient and environmentally\\-friendly solutions, optimising existing products, and turning innovative ideas into reality? Then MAHLE is the right address for you.\n\n\nShape the future with us.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1761152679000","seoName":"process-optimization-engineer","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/en/city-mollerussa/cate-customer-service-call-center/process-optimization-engineer-6414754303808312/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"406cf11b-d831-4f82-a22e-f0a06a835464","sid":"1cbd13d6-46c5-4bed-bd39-6a054b661914"},"attrParams":{"summary":null,"highLight":["Define and validate process designs","Lead internal improvement projects","Support new project development"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Montblanc,Catalunya","unit":null}]},"addDate":1761152679984,"categoryName":"Customer Service - Call Center","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4072","location":"Plaça de les Missions, 4, 25003 Lleida, Spain","infoId":"6384121566464112","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Customer Service Technology Manager (Call Center)","content":"**Rodi Motor Services,** a leading company in the automotive aftermarket sector, dedicated to comprehensive vehicle maintenance and repair, with more than 180 sales points and expansion prospects both nationally and internationally.\n\n\n\nWe are looking for our **Central Office** a **Customer Service Technology Manager,** to lead the digital transformation of our Call Center, aligning technology, people, and processes to deliver an agile, personalized, and effective customer service experience.\n\n\n#### **What we offer:**\n\n\n* Join a solid and dynamic team with a strong commitment to continuous improvement.\n* Opportunities for professional development and cross-functional leadership.\n* Stable employment contract\n* Full-time, 40 hours per week\n* Advanced technological resources and support to implement your ideas.\n* A results-oriented work environment focused on team well-being.\n\n#### **Main responsibilities:**\n\n\n**Strategic:**\n\n\n* Design, implement, and optimize customer service and telephone sales policies.\n* Lead digitalization and automation projects: CRM, IVR, chatbots, data analytics.\n* Coordinate campaigns together with Marketing and Sales teams.\n* Promote continuous improvement by aligning processes with Technology, HR, and Operations departments.\n* Supervise and motivate the team to achieve service, satisfaction, and conversion goals.\n\n\n **Operational:**\n\n\n* Support and train the operational team.\n* Manage complex incidents and high-impact inquiries.\n* Monitor key KPIs: SLA, FCR, CSAT, conversion rates, and budgets.\n* Collaborate closely with workshops and internal departments.\n\n#### **Ideal profile:**\n\n\n* University degree in Business Administration, Communications, Marketing, or related fields. Engineering degrees with a commercial profile will also be considered.\n* Minimum of 3 years leading customer service teams or in Contact Center environments.\n* Experience with CRM tools, digital telephony platforms, ticketing systems, and self-service solutions.\n* Knowledge of analytical tools such as Excel, Power BI, Tableau, etc.\n* Skills in leadership, analytical thinking, emotional management, communication, and decision-making under pressure.\n* Optimistic, empathetic person who enjoys teamwork\n* Passion and/or knowledge of the automotive world will be valued\n\n#### **Are you passionate about leading teams, transforming processes, and improving customer experience through technology?**\n\n\n\nJoin Rodi Motor Services and help us continue making a difference.","price":"Negotiable Salary","unit":"per year","currency":null,"company":"Indeed","language":"en","online":1,"infoType":1,"biz":"jobs","postDate":"1758759497000","seoName":"customer-service-technology-manager-call-center","supplement":null,"author":null,"originalPrice":null,"soldCnt":null,"topSeller":null,"source":1,"cardType":null,"action":"https://es.ok.com/en/city-mollerussa/cate-management-support/customer-service-technology-manager-call-center-6384121566464112/","localIds":null,"cateId":null,"tid":null,"logParams":{"tid":"8332e6c1-52fb-40d8-81d8-9e4b964601ac","sid":"1cbd13d6-46c5-4bed-bd39-6a054b661914"},"attrParams":{"summary":null,"highLight":["Lead digitalization of the Call Center","Supervise key KPIs such as SLA and CSAT","University degree required"],"employment":[{"icon":"https://sgj1.ok.com/yongjia/bkimg/8hvituaa__w72_h72.webp","name":"Job Type","value":"Full-time","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/is8j0f44__w72_h72.webp","name":"Workplace type","value":"Onsite","unit":null},{"icon":"https://sgj1.ok.com/yongjia/bkimg/ji66qqr0__w72_h72.webp","name":null,"value":"Lleida,Catalunya","unit":null}]},"addDate":1758759497379,"categoryName":"Management & Support","postCode":null,"secondCateCode":"call-center-customer-service","isFavorite":false},{"category":"4000,4068,4070","location":"Carrer Hospital, 15, 25200 Cervera, Lleida, Spain","infoId":"6384121491084912","pictureUrl":"https://uspic3.ok.com/logo/ineed.png","videos":null,"title":"Area Sales Manager EAME","content":"**About Us** \n\nSymrise is a global supplier of fragrances, flavors, food, nutrition, and cosmetic ingredients. Our customers include manufacturers of perfumes, cosmetics, food and beverages, pharmaceuticals, as well as producers of dietary supplements and pet food.\n\n \n\nWith sales of €4\\.7 billion in fiscal year 2023, Symrise is a leading global provider. Headquartered in Holzminden, Germany, the group is represented in over 100 locations across Europe, Africa, the Middle East, Asia, the United States, and Latin America.\n\n \n\nSymrise works closely with its customers to develop new, market\\-ready ideas and concepts for products that are an integral part of everyday life. Economic success and corporate responsibility are inextricably linked in this process.\n\n \n\n**Symrise – always inspiring more...**\n\n **Your Role** \n\n* Ensure the development and sustainability of Symrise PetFood product sales in your region, while safeguarding company profitability and adhering to the defined commercial policy.\n* Develop all three pet food business lines, including antioxidants, within the EAME region.\n* Represent the company professionally to assigned clients, communicate corporate messages, and apply techniques learned during technical training.\n* Implement the commercial strategy defined by the company (pricing, product portfolio evolution).\n* Research, prospect, and develop markets: qualitative, quantitative, and regulatory data.\n* Contact and/or visit clients and prospects, optimizing travel routes, with expenses subject to approval by the EMEA Sales Director.\n* Validate, monitor, and energize the sales networks in your region.\n* Define the commercial offer in your region in agreement with the sales management.\n* Share commercial risks with the Sales Director and ensure the implementation of the defined action plan.\n* Keep client/prospect files and market dashboards up to date, with at least two updates per year using the CRM tool.\n* Understand and master the value and trends of your reference market, as well as SPF’s market share within it.\n* Organize the shipment of samples and services, and coordinate all related communication with the product manager, R\\&D, and marketing departments to monitor product performance.\n* Oversee and control sales execution: after\\-sales service, administrative and financial aspects (e.g., outstanding payments).\n* Be solely responsible for monthly sales forecasts (Axapta / Weekly Sales Report) for all clients in your region.\n* Take responsibility for sales forecasts: budget, reforecast, and planning.\n* Develop a follow\\-up and support action plan: monthly/quarterly commercial report for the region, proposing priorities for the next quarter to be shared with the sales management, which will validate these priorities and the available resources (sales analysis, assortment changes, number of visits, and alignment with regional objectives).\n\n \n\n**About You** \n\n* More than 5 years of experience in B2B sales. 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