Customer Service - Aromas

Description

Job Summary: We are looking for an organized and solution-oriented individual with Customer Service experience to manage orders and coordinate commercial processes in a dynamic environment. Key Highlights: 1. Manage orders and samples in SAP (Order to Cash process) 2. Provide administrative and operational support to the sales team 3. Dynamic and collaborative environment within a solid company DESCRIPTION **We are seeking a person to join our Customer Service team in the Aromas Division (LSA) – temporary position.** Are you passionate about order management, internal coordination, and detailed tracking of commercial processes? Are you motivated to work in a dynamic environment where organization and precision make the difference? At Lucta, we are looking for someone like you: organized, solution-oriented, and experienced in Customer Service, capable of ensuring efficient management of the Order to Cash process and delivering a positive experience for our customers. This is a **temporary replacement position**, with immediate start. Your Mission Be the key point for managing and tracking orders and samples, ensuring an efficient flow from order entry through invoicing and collection. Your role will be crucial in internally coordinating the customer outbound process in SAP, maintaining smooth communication with customers and the sales team, and contributing to the smooth operation of the Customer Service area in the Aromas Division during the replacement period. Your Main Responsibilities Order Management and Order to Cash Process Manage orders and samples in SAP (Order to Cash process). Monitor the customer outbound process and perform corresponding follow-up. Send and track technical documentation to customers. Perform follow-up and collection of overdue payments when applicable. Ensure proper document management and information traceability in the system. Sales Support and Coordination Provide administrative and operational support to the sales team. Coordinate information arising from business trips and sales activities. Analyze and classify potential customers obtained at trade fairs and other sales initiatives. REQUIREMENTS What We Are Looking For In You Education Medium-level Vocational Training (CFGM) or equivalent. Languages Spanish and English. Experience 2–5 years of experience in Customer Service. Experience working with SAP Business Client. Experience in order management and commercial administrative processes. Key Competencies Organizational ability and attention to detail. Customer orientation and strong communication skills. Ability to manage multiple processes simultaneously. Teamwork and coordination with internal departments. Proactivity and responsibility in task follow-up. What We Offer Join the Aromas Division of a solid, internationally present company. Dynamic and collaborative environment. **Temporary replacement contract**, with immediate start. Opportunity to be part of a team with direct impact on customer experience.