Integration Support Specialist

Description

Job Summary: We are seeking an Integration Support Specialist to support, scale, and optimize our integration ecosystem, combining technical support, partner onboarding, and continuous improvement within a dynamic technical environment. Key Highlights: 1. Support, scaling, and optimization of integrations. 2. Collaboration with partners, product, and internal teams. 3. A collaborative, dynamic, and technology-driven work environment. **Company Description** **Do you want to be part of an innovative project at a rapidly growing company?** Septeo, a leading European software publisher, is a fast-growing group. In constant transformation, we have become one of Europe's technology leaders and a reference in software publishing in just 10 years. This evolution is the result of collective effort: the outcome of dedicated, bold, and committed teams working side by side with simplicity, proximity, and trust. Driven by shared values, at Septeo we stand together, work together, and transform together. But our ambition does not stop there. We aim to become indispensable across Europe — for Septeo to be on everyone’s lips. That’s why we are looking to hire a **Billing Manager** to manage and optimize the billing processes of the group’s various companies in Spain. You will work in a dynamic environment, closely collaborating with finance and operations teams, directly impacting service efficiency and quality. **Ready to embark on this adventure?** **Job Description** We are looking to hire an **Integration Support Specialist** for our Integrations team. You will be a key player in **supporting, scaling, and optimizing our Ulyses PMS integration ecosystem**, combining technical support, partner onboarding, and continuous improvement. If you’re interested in working in a technical environment involving APIs and direct partner interaction, this role is for you. **Your Mission** Ensure the proper functioning and growth of the Ulyses PMS integration ecosystem, acting as the liaison point between partners, product, and internal teams. **Responsibilities** **1\. Partner Support (RUN)** * Managing technical incidents related to integrations (APIs, workflows, data) * Diagnosing and tracking issues with technical teams (N3\) * Managing and prioritizing bugs in JIRA * Supporting clients during onboarding when integrations are already active **2\. Onboarding New Partners (BUILD)** * Providing technical guidance for API-based integrations (Open API / Partner API) * Explaining technical documentation and workflows * Configuring sandbox environments and credentials * Supporting development activities (debugging, validation, incident resolution) * Tracking progress through certification and pilot phase (first client) **3\. Continuous Improvement (SCALE)** * Identifying recurring incidents * Proposing process and documentation improvements * Standardizing API use cases **4\. Internal Advisory** * Supporting internal teams (Spain and France) * Assisting sales and operations teams with integrations **Requirements** * Experience in technical support or integrations (SaaS / APIs) * Knowledge of REST APIs (endpoints, requests, authentication) * Proficiency with tools such as Postman * Ability to read and interpret JSON / XML / logs * Experience with JIRA or other ticketing tools * Ability to communicate effectively with both technical and non-technical stakeholders **Languages** * Spanish: native / advanced * English: advanced (mandatory) * French: highly desirable **Additional Information** Permanent contract and job stability. Competitive salary aligned with your experience. Opportunities for professional growth and continuous training. A collaborative, dynamic, and technology-driven work environment. Modern offices with excellent location.