Control Center Agent (with Portuguese)

Description

Job Summary: The control center agent serves customers by resolving incidents and issues using control systems and software, primarily via intercom and telephone calls. Key Highlights: 1. Customer service and incident resolution. 2. Use of control systems and specialized software. 3. Opportunity in a growing company undergoing digital transformation. At Telpark, talent is what drives and inspires us. The control center agent focuses on serving our customers (primarily off-street, but also eVolve and on-street). The main channel of service is the parking lot intercom system, but agents also handle phone calls (from parking lots, eVolve contracts, and some on-street contracts requiring 24-hour support). A control center agent is capable of resolving major problems and incidents using the required control systems and software. * Full-time contract * Rotating shifts * Portuguese language proficiency (B1\) If you want to join a growing company actively undergoing digital and cultural transformation, now is your moment.