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Indeed
Customer Service Representative with Portuguese, Spanish & English
Join a dynamic team at **CPM CX Centre**, where we are dedicated to providing exceptional customer service. We are currently seeking a **Customer Service Representative** who is fluent in **Portuguese, Spanish** **\& English** to join our vibrant and enthusiastic team. You will be the first point of contact for our customers, addressing their inquiries and providing solutions while representing our client's brand values. **What’s your Mission?** * **Customer Support:** Handle inbound customer inquiries via phone \& email. * **Communicate Effectively**: Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction. * **Problem\-Solving:** Efficiently resolve customer issues and complaints. * **Product Knowledge:** Develop a deep understanding of our products and services. * **Brand Advocacy:** Promote our brand values and maintain a positive brand image. * **Maintain Accurate Records:** Ensure the accuracy and up\-to\-date status within the Salesforce CRM. * **Communicate Effectively:** Communicate clearly, concisely, and professionally with customers and members to ensure high levels of satisfaction. **Requirements** **What we look for:** * **Language Proficiency:** Fluency in **Portuguese \& Spanish** with excellent written and verbal communication skills. * **English Language Skills:** Strong English language proficiency (written and spoken). * **Customer Focus:** A genuine passion for helping people and delivering exceptional customer service. * **Empathy:** The ability to understand and respond to customer needs with empathy and compassion. * **Organisational Skills:** Strong attention to detail and the ability to manage multiple tasks efficiently. * **Problem\-Solving:** A proactive approach to problem\-solving and a commitment to finding innovative solutions. **Benefits** **Your Benefits Package:** * **Start Date:** January 2026\. * **Hours:** 39 hours/week. * **Work Schedule:** Monday to Friday from 9:00 am to 6:00 pm. * **Salary:** €18,095 gross per year. * **Holidays:** 24 working holidays. * **Work Model:** Hybrid (6 days per month at the office). * **Training**: 3 weeks of training in your normal working schedule. * **Office** **Location:** Barcelona (La Sagrera). **Additional Perks:** * **Career Growth:** Ongoing training and development. * **Well\-being Support:** Confidential counselling and resources. * **Perks \& Discounts:** Exclusive offers and rewards. * **Health Benefits:** Discounted health insurance. * **Skill Development:** LinkedIn learning and certifications. * **Referral Program:** Bring a friend and get a referral bonus. **Let's discuss your future at CPM International!**
Carrer d'Aribau, 66, L'Eixample, 08011 Barcelona, Spain
€ 18,095/year
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