Front-of-House Manager

Description

Job Summary: We are seeking an experienced Front-of-House Manager with expertise in cultural management and team leadership for the Cornellà de Llobregat Auditorium, responsible for ensuring smooth operations during events. Key Highlights: 1. Leadership and coordination of front-of-house teams in cultural venues 2. Ensuring smooth operation and safety of events 3. Incident management and interdepartmental coordination At Klousner, we are looking for a candidate with proven experience in managing cultural venues and leading teams to fill the Front-of-House Manager position at the Cornellà de Llobregat Auditorium. The selected candidate will be responsible for ensuring optimal front-of-house operations during events, delivering an excellent experience for both audiences and artists as well as technical teams. • Coordinate and supervise the front-of-house team (ushers, information staff, public service personnel). • Ensure proper execution of scheduled functions and activities. • Enforce safety regulations, evacuation protocols, and applicable legislation. • Manage incidents and respond efficiently to audience and internal team needs. • Coordinate with production, box office, technical staff, and other departments to ensure seamless operations. • Monitor capacity limits, venue opening/closing procedures, and audience flow management. • Maintain the venue’s image, order, and overall upkeep. • Prepare incident reports and improvement proposals. * Minimum 1 year of experience. • Demonstrable experience in team management and/or in cultural venues, auditoriums, theatres, or events. * High School Diploma * Catalan (spoken advanced, written advanced) * Temporary employment contract (5 months) * Part-time schedule (5 hours per week) * Additional relevant details: • Flexible availability, including weekends and public holidays. • Leadership ability, problem-solving skills, and decision-making capability. • Excellent communication skills and audience orientation. • Knowledge of safety protocols and capacity management. • Proficiency in speaking and writing both Catalan and Spanish. Knowledge of additional languages is advantageous. Only applications meeting all mandatory requirements will be considered. Preferred qualifications include: • Digital tools proficiency for capacity management, ticketing, or CRM systems. • Supplementary training in cultural management, performing arts, or event protocols. • Knowledge of occupational risk prevention and emergency management. • Experience in serving audiences with special needs and sensitivity toward inclusion. Compensation: €204.41 gross monthly for a 5-hour weekly schedule; €408.83 gross monthly for a 10-hour weekly schedule. Overtime hours are compensated at €10.58 gross per hour.