###### **OFFER DETAILS:** Offer reference: HP250393 Description: Customer Service and Access Control in Valladolid Company: LOGIRAIL SME, S.A. Position: COMMERCIAL HANDLING STAFF * VALLADOLID (VALLADOLID) * Published: 19/12/2025 * Number of positions: 1 * Contract type: Temporary * Working hours: Full-time * Minimum experience: 0 months Requirements: **LogiRAIL**, a leading company in the railway sector, is seeking 1 candidate to join its team in the role of Customer Service and Train Access Control at the Valladolid railway station. **Main responsibilities** * Providing passengers with all necessary travel information: schedules, departures, arrivals, real-time delays and cancellations * Controlling passenger access to trains via check-in using PDAs, verifying that tickets are valid for the given date and time * Providing information on timetables, routes and rail services * Managing incidents * Last-minute service point: issuing, modifying and cancelling transport tickets * Processing compensation claims, issuing invoices and receiving/managing complaints * Customer service in the Club Lounge: personalized assistance, buffet replenishment, public address announcements and document management * Assisting passengers with special needs * Collaborating with the station team to ensure smooth communication **What we offer** * Initial training provided by the company * Corporate uniform provided * Full-time working hours * Rotating shifts Monday through Sunday, morning and afternoon, following a monthly schedule * Service schedule: to be determined according to operational needs * Expected start date: 01/01/2026 * Contract: to be determined based on service requirements **Application period:** * Applications will be accepted from 19/12/2025 until 22/12/2025. Early application is recommended to facilitate the selection process. "Apply as soon as possible! Applications will be processed in order of registration." Requirements: **Academic qualifications:** Minimum education: Intermediate Vocational Training * Computer literacy * **Professional experience:** * Prior experience in customer service at railway stations or similar transportation environments (e.g., airports, terminals, etc.) will be valued. * Experience in ticket offices, information desks, incident management, telephone support or administrative technical support will also be considered. **Languages:** * Native or bilingual Spanish. English: intermediate level. * **Technical competencies:** * Basic proficiency in computer tools and incident management systems. Ability to write clearly and accurately. * **Personal skills:** * Active listening and strong oral and written communication skills. * Good diction. * Ability to prioritize tasks according to urgency. * Organization, attention to detail and agility in recording information. Flexible availability regarding working hours. * **Personal profile:** * Proactive, responsible and solution-oriented individual. * Personal vehicle required if not residing near the workplace or if required by the work schedule.