BRM Consultant

Description

Position Summary: We are seeking a cross-functional and strategic profile for a major public administration IT company, combining management, communication, analysis, technical coordination, and economic oversight. Key Highlights: 1. Cross-functional and strategic role in IT service management. 2. Customer liaison and coordination of the IT service lifecycle. 3. Holistic service vision and decision-making. DESCRIPTION Do you enjoy technology? Do you have experience in managing IT processes and services, or have you participated in IT process and operations improvement projects? Are you ready to take on a new challenge? If you seek to join a project with a major public administration IT company where you will assume a cross-functional and strategic role that combines management, communication, analytical, technical coordination, and economic oversight capabilities… We want to meet you! **About us...** We are Lanit Consulting, specialists in technological and business consulting, offering comprehensive services to align IT management with business value and optimize the full data lifecycle. **In your day-to-day...** This role encompasses customer liaison, demand lifecycle supervision, and coordination of the IT service lifecycle, ensuring proper alignment between business needs and capability. * Understand and anticipate customer needs, identifying opportunities for technological improvement or evolution and communicating them in a structured manner. * Align expectations and ensure customer satisfaction, guaranteeing compliance with SLAs and agreed service levels, and identifying deviations. * Support and supervise the entire demand lifecycle (initiatives, assignments, requests, and service requests), coordinating with the Initiative Management team and other responsible teams, using the corporate service catalog as a structuring tool. * Coordinate and mobilize various technical areas, ensuring an effective and coherent response across the entire Delivery and Support lifecycle. This includes liaison with deputy directorates, competence centers, operations teams, etc. * Participate in procurement, billing, and economic control processes, providing a consolidated view of costs, consumption, deviations, and forecasts. * Ensure a holistic service vision by integrating information from initiatives, projects, incidents, operations, and reporting to facilitate decision-making and service governance. * Facilitate adoption and correct usage of contracted services, supporting customers during transition, informing them about relevant changes, and resolving operational queries. **What do we offer?** * Indefinite contract * Private health insurance * 100% remote work * Flexible working hours * Intensive workdays * Digital disconnection outside working hours * Seniority-based vacation days * Positive work environment * Training and certifications * Flexible remuneration Find your next opportunity with us. Level up with Lanit Consulting! REQUIREMENTS **Required:** * Degree in Computer Engineering (Bachelor’s/Degree/Degree \+ Master’s) * Bachelor’s Degree/Higher Vocational Training (FP2) or equivalent qualifications. * Up to 5 years of equivalent professional experience (with or without formal qualification) accepted. * Minimum 1 year of proven experience as: Customer Support Consultant * ITIL Foundation **Desirable:** * At least 5 years of professional experience in Public Administration and/or Large Corporations/Multinationals and/or Other consultancies in similar roles and for similar clients. * Knowledge of IT management tools (ServiceNow preferred) * PowerBI (analyst profile) * Knowledge/Certifications in IT Management domains: Agile (Scrum, Kanban, DevOps, ...), Lean IT, COBIT, UNE\-ISO/IEC 20000\-1: 2018, … * English, intermediate/advanced level (B2 \-C1\)