Job Summary: We are seeking a Junior Advanced IT Support Technician to provide technical support to users and collaborate in the administration of systems, networks, and IT infrastructure. Key Highlights: 1. Join a dynamic technology team 2. Dynamic and multidisciplinary work with learning opportunities 3. Be part of an outstanding human team **Who Are We?** Higuerón Resort is a real estate investment company, hotel development firm, and operator of leisure and wellness facilities. Responding to the needs and aspirations of residents, Higuerón Resort delivers high-end facilities and services aimed at cultivating a unique lifestyle to enrich the community. What is our mission? The Higuerón Resort team is united by an unwavering ambition to pursue the unimaginable. We look beyond, break barriers, and set new standards for our industry, our customers, our communities, and ourselves. **What Are We Looking For?** We seek to hire a **Junior Advanced IT Support Technician** to join our Technology team, providing technical support to users and collaborating in the administration of systems, networks, and IT infrastructure. **Main Responsibilities** * Providing technical support to users and **managing incidents via a ticketing system**. * Administration of **Microsoft Windows, Office 365 suite (email, domains, etc.), Active Directory, and Azure AD**. * Management of **virtualized environments (Proxmox)**, backups, and corporate antivirus. * Administration and maintenance of **LAN networks, VPNs, and Internet connectivity**. * Configuration of **firewalls, switches, and access points** (WatchGuard, Cisco, Netgear, TP-Link, Ubiquiti). * Installation and maintenance of **computers, printers, and mobile devices**. * Management of **Microsoft 365, SharePoint, and access permissions**. * Preventive and corrective maintenance of IT infrastructure. **Requirements** * Technical education in **Systems, Networks, or related fields**. * **+2 years of experience** in technical support / Service Desk. * Knowledge of **TCP/IP, LAN, VPN, WIFI**. * Experience with **ticketing tools**. * English proficiency sufficient for user support. * **On-site work**. **Preferred Qualifications** * Experience in the **hospitality, tourism, or retail sectors (POS systems)**. * Knowledge of **IT security and device encryption**. We seek a **proactive, solution-oriented, and service-focused individual** to join our dynamic technology team. **We Offer** - Permanent contract - Full-time position - Dynamic and multidisciplinary work environment offering learning and growth opportunities. - Discounts at our restaurants. - Reduced rates at Higuerón SportClub, our fitness and wellness center spanning over 700 m². Join us and become part of an outstanding human team. We’re eager to meet you! Will you miss this opportunity? Job Type: Full-time, Permanent Contract Work Location: On-site