Job Summary: We are seeking a technical support technician for customer service, network and server administration, hardware management, and maintenance of internal systems in veterinary practice management software. Key Highlights: 1. Opportunity for professional development in a stable work environment. 2. Customer support and remote incident resolution. 3. Maintenance and administration of internal systems. **Description** Quality Compusoft, with over 25 years of experience in veterinary practice management software, offers a position in the technical support department to perform the following functions: \- Customer support: Addressing all questions and incidents customers may have regarding the use and operation of our proprietary veterinary practice management software. \- Client support: Network, server, workstation, hardware, antivirus, and backup administration. \- Internal systems maintenance: Equipment installation, server configuration, network maintenance. We offer you the opportunity to develop your professional career within a positive and stable work environment. Responsibilities: Telephone support for remote incident resolution. Internal incident resolution and system maintenance. Schedule: Monday to Friday, from 10:30 AM to 7:30 PM, with a one-hour lunch break. Minimum Requirements: Proven experience (minimum 1 year) in incident management and resolution. Experience in customer service. Ability to work effectively in a team. Professional appearance and strong interpersonal skills. Technical Skills: In-depth knowledge of operating systems: Windows clients and servers. In-depth knowledge of hardware, networks, and firewalls. In-depth knowledge of Microsoft Office, especially Access. **Requirements** **Minimum Education** Higher Vocational Training Cycle \- Network Systems Administration **Minimum Experience** At least 1 year **Industry Type** Software Programs **Category** Customer Service \- Customer Support **Level** Employee Position Type: Full-time, Permanent Salary: €17,000.00\-€19,000.00 per year Benefits: * Intensive summer working hours Work Location: Hybrid remote work in 28022 Madrid, Madrid province