Waiter/Waitress

Description

Job Summary: We are seeking a dynamic and committed Waiter/Waitress to provide customer service in the dining room, bar, or restaurant area, advising and managing orders, and collaborating on special events. Key Highlights: 1. Development in the hospitality sector with customer service. 2. Collaboration in the organization and execution of special events. 3. Customer service skills, billing, and food handling. Join our team! We are looking for a Waiter/Waitress at Grupo Oper, Bingo Copa Cabana, Madrid. Are you passionate about customer service and seeking an opportunity to grow within the hospitality sector? We are looking for dynamic and committed individuals to join our team in Móstoles! **MAIN RESPONSIBILITIES** 1. Prepare work areas, utensils, and required materials prior to service commencement. 2. Provide direct customer service in the dining room, bar, or restaurant area, advising customers on available offerings and managing orders and consumption. 3. Prepare simple meals such as appetizers, toast, sandwiches, or other basic preparations. 4. Transport and arrange tableware, service equipment, and necessary service materials across various zones. 5. Monitor goods receipt, stock review, and ensure work tools comply with section standards. 6. Collaborate in setting up, serving, and dismantling buffets, special menus, or customized services. 7. Execute customer-facing service techniques—including flambéing, carving, deboning, or slicing—where applicable. 8. Collaborate with the Dining Room Supervisor in organizing and executing events, celebrations, or special occasions. 9. Coordinate or supervise, when required, tasks inherent to the service area, in coordination with auxiliary staff. 10. Inform and advise customers regarding product composition, allergens, food pairings, or preparation methods. 11. Address and channel customer complaints or incidents, reporting them to the responsible supervisor. 12. Manage customer billing and payment, including POS system operation and cash register reconciliation where applicable. Perform any other duties assigned within the hospitality or dining room area. Schedule: Full-time, Monday through Sunday, with rotating shifts and days off. **EDUCATION/SKILLS/KNOWLEDGE** - Compulsory Secondary Education (ESO) or equivalent. - Valid Food Handler’s Certificate (mandatory requirement). - Functional knowledge of: - Customer service in foodservice environments. - Basic service techniques for dining rooms, bars, and restaurants. - Billing, POS system operation, and fundamental cash handling. - Hygiene and sanitation regulations, and food handling practices. **COMPETENCIES** Agility and efficiency in direct customer service. Results- and service quality-oriented mindset. Teamwork and collaboration with kitchen and dining staff. Incident resolution in the workplace. Interpersonal communication and suggestive selling. Operational excellence and regulatory compliance. Adaptability in high-turnover service environments. **OTHER REQUIREMENTS** - Food Handler’s Certificate, mandatory. - Availability to work split shifts, weekends, and holidays, according to center operations. - Prior experience in bars, recreational lounges, cafeterias, or organized foodservice will be valued. Specialized training in Hospitality, Restaurant Services, or Customer Service is desirable. If you are interested in joining our team, please send your CV to cv@opercanarios.com or visit our website for more information! Job Type: Full-time Salary: €21,000.00–€22,000.00 per year Work Location: On-site