Summary: This role involves coordinating international logistics, providing excellent customer support, and managing all aspects of shipments from pre-move surveys to customs and billing. Highlights: 1. Coordinate air, sea, and road shipments with precision and care. 2. Act as the main point of contact for accounts, assignees, and internal teams. 3. Guide customers through customs documentation and the shipment process. We are looking for a dynamic and motivated professional to join our team in Madrid. If you enjoy working in an international environment, coordinating logistics, and providing excellent customer support, this could be the perfect opportunity for you! **What you’ll do:** Contact customers to schedule pre\-move surveys and guide them through customs documentation and the door\-to\-door/door\-to\-port/port\-to\-door process. Act as the main point of contact between the account, the assignee, and internal teams. Coordinate air, sea, and road shipments with precision and care. Manage after\-sales communication and ensure smooth follow\-up with clients. Organize, explain, and prepare import/export customs documents and shipment protection details. Liaise with shipping lines, trucking companies, customs brokers, assignees, accounts, and internal stakeholders. Prepare shipments for billing and audit supplier invoices.