Technical Account Manager

Description

Job Summary: The Technical Account Manager (TAM) achieves sales objectives through technical expertise and professional competencies, maintaining and developing customers while providing technical support to both new and existing accounts. Key Highlights: 1. Technical support and maintenance of commercial relationships 2. Business development and product mix analysis 3. Technical training and promotion of business solutions **Technical Account Manager CT & LIC (TAM)** **Mission:** Reporting to the Department Head (National Sales Manager CT & LIC) and collaborating with the New Business Manager CT & LIC, the mission of the Technical Account Manager (TAM) is to achieve assigned sales targets by leveraging high-level technical expertise and professional competencies. To this end, the TAM supports the maintenance and development of assigned customers and provides technical support to newly acquired accounts. **Key Responsibilities:** Customer Retention: * Provide support and maintain commercial relationships with distributors (Managers, Sales Managers) and body shops (Managers, Painters). * For Key Accounts, plan, support business activities, and conduct technical follow-up (Independent “A & B” body shops and OEM body shops). * Attend business review meetings with distributors, New Business Manager, etc., as required. * Maintain the quality and scale of assigned existing customers. * Provide technical support to resolve incidents and perform corresponding follow-up (Paint, Non-Paint, Color, and IT products) in accordance with PPG standards. * Deliver training to distributor sales teams on PPG products and processes (Paint, Non-Paint, Color, and IT). Business Development: * Plan and organize demonstrations and installations at “A & B” body shops in collaboration with distributors and New Business Managers, fully complying with PPG’s policies and requirements at all times. * Analyze and develop the Product Mix (Product Mix) for customer body shops, from product presentation through to final sale. * Promote and sell technical training (for body shops and distributors); plan customized training programs. * Promote and implement the “Business Solution” service offering (e.g., body shop audits, data analysis, rapid repairs, etc.). * Present and implement promotional sales activities at body shops; manage these jointly with distributors. * Promote, provide references for, and sell new products to distributors and body shops. Reporting: * Record daily commercial activities in PPG reporting tools. * Be responsible for maintaining and updating the database (contracts, paint and non-paint product lines, OEM network linkages, influencers, insurers, etc.), as well as customer status. * Adhere to and ensure adherence to PPG’s commercial and technical policies across distribution channels and body shops (products, methodologies, color materials and tools). * Support Competitive Intelligence (CI) analysis for the market—specifically for body shops and distributors—and share key insights with Marketing’s Product/Segment Managers. **COMPETENCIES:** * Organization and priority management * Results orientation * Knowledge of products (Paint and Non-Paint), color, and IT; customer orientation * Mastery of application processes * Negotiation/persuasion skills * Knowledge of sales methodologies * Customized analysis of customer needs * Understanding of body shop business operations and their key performance indicators (KPIs). **Academic Qualifications** * Minimum: High School Diploma or equivalent +2 years of experience ***All points described above focus exclusively on the CT & LIC segments.*** PPG pay ranges and benefits can vary by location which allows us to compensate employees competitively in different geographic markets. PPG considers several factors in making compensation decisions including, but not limited to, skill sets, experience and training, qualifications and education, licensure and certifications, and other organizational needs. Other incentives may apply. Our employee benefits programs are designed to support the health and well-being of our employees. Any insurance coverages and benefits will be in accordance with the terms and conditions of the applicable plans and associated governing plan documents.