Summary: Cab Treasure seeks a proactive, customer-focused Technical Support Engineer to provide technical assistance, troubleshoot issues, and ensure smooth system operation. Highlights: 1. Provide first- and second-level technical support to users 2. Diagnose, troubleshoot, and resolve hardware, software, and network issues 3. Dynamic and collaborative work environment Job Overview Cab Treasure is looking for a proactive and customer\-focused **Technical Support Engineer** to join our growing team in Mataró, Spain. The ideal candidate will be responsible for providing technical assistance, troubleshooting issues, and ensuring smooth operation of our systems and services for internal teams and customers. Key Responsibilities * Provide first\- and second\-level technical support to customers and internal users via email, phone, and ticketing systems * Diagnose, troubleshoot, and resolve hardware, software, and network\-related issues * Monitor system performance and ensure high availability and reliability * Escalate complex technical issues to relevant teams and follow up until resolution * Install, configure, and maintain software applications and system tools * Maintain accurate documentation of issues, solutions, and procedures * Assist in onboarding and training users on systems and applications * Ensure compliance with company policies and security standards * Collaborate with development and operations teams to improve system stability and user experience Required Skills \& Qualifications * Bachelor’s degree in Computer Science, Information Technology, or a related field (or equivalent experience) * Proven experience in a technical support or IT support role * Strong knowledge of operating systems (Windows, Linux, or macOS) * Basic understanding of networking concepts (TCP/IP, DNS, VPN, etc.) * Experience with ticketing systems and remote support tools * Excellent problem\-solving and analytical skills * Strong communication skills with the ability to explain technical issues clearly to non\-technical users * Ability to work independently and as part of a team Preferred Qualifications * Experience supporting cloud\-based applications or SaaS platforms * Familiarity with databases, APIs, or basic scripting * Knowledge of cybersecurity best practices * Prior experience in the transportation, logistics, or mobility sector What We Offer * A dynamic and collaborative work environment * Opportunities for professional growth and skill development * Competitive salary based on experience * Modern office based in Mataró, Spain * Supportive and inclusive company culture Job Type: Full\-time Experience: * Technical Support: 2 years (Preferred) Language: * English \& Spanish (Preferred) License/Certification: * Driving License (Preferred) Location: * Mataró, Barcelona provincia (Preferred) Work Location: In person